Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandy Moore

Shelby

Summary

Dynamic and results-driven professional with extensive experience as a Crisis Support Supervisor at Phoenix Detox. Proven expertise in quality assurance and team leadership, enhancing operational efficiency and staff performance. Skilled in SAP and Microsoft Excel, with strong communication abilities that foster collaboration and drive success in high-pressure environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Crisis Support Supervisor

Phoenix Detox
Gastonia
05.2020 - Current
  • Directed and analyzed Support staff performance, providing necessary training and insights.
  • Supervised and evaluated Support staff, delivering constructive feedback for improvement.
  • Led weekly sessions to assess individual job performance and facilitate growth.
  • Developed processes to enhance workflow within Support department.
  • Executed quality assurance checks on completed tasks before submission for approval.
  • Compiled reports detailing progress towards key objectives of Support team activities.
  • Established weekly schedules for team members, ensuring adherence to shift timings.
  • Resolved complex support issues through strategic problem-solving.

Direct Draw Inbound And Outbound Supervisor

NEG
Lattimore
05.2008 - 06.2020
  • Supervised outbound and inbound customer service representatives to consistently meet daily targets.
  • Researched industry trends to implement effective calling operations best practices.
  • Ensured compliance with company policies for Outbound and Inbound Department personnel at all times.
  • Intervened in escalated customer cases to resolve issues promptly and effectively.
  • Conducted weekly team meetings to review progress on goals and discuss policy updates.

Machinist Operator Supervisor

EDC
Grover
07.2000 - 12.2006
  • Supervised machine operators and repair personnel to enhance operational efficiency.
  • Trained new employees on machinery usage within manufacturing processes.
  • Adhered to established safety protocols during machinery operation.
  • Adjusted feed rates, speeds, and cutting tools to resolve programming errors or malfunctions.
  • Maintained quality and safety standards while documenting maintenance and repairs.
  • Aligned assembly components according to blueprints using calipers and dial indicators.

Education

Ged -

West Virigina College
Charleston, WV
06.2000

Skills

  • SAP and Microsoft Excel
  • Manufacturing and production management
  • Quality assurance and control
  • Communication skills and writing
  • Forklift and pallet jack operation
  • Time management and forecasting
  • Mechanical knowledge and machining
  • Materials handling and inventory control
  • Warehouse management and experience
  • Group leadership and mentoring
  • Shipping and receiving coordination
  • Computer skills including Windows
  • Color theory application in design
  • Laboratory experience in quality inspection

Certification

Driver's License

Timeline

Crisis Support Supervisor

Phoenix Detox
05.2020 - Current

Direct Draw Inbound And Outbound Supervisor

NEG
05.2008 - 06.2020

Machinist Operator Supervisor

EDC
07.2000 - 12.2006

Ged -

West Virigina College

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Brandy Moore