Brandy Mattison
Thomasville
Summary
Dynamic veterinary technician with extensive experience at Center Veterinary Hospital, excelling in patient care and client communication. Proven ability to train and mentor staff while maintaining inventory and work flow. Adept at multitasking and conflict resolution, ensuring optimal care and support for both animals and their owners.
Overview
4
4
years of professional experience
Work History
Team Lead
Modern Distribution
08.2024 - 03.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Record daily inventory to ensure weekly orders will justify sales order goals.
Veterinary Technician
Center Veterinary Hospital
06.2023 - 08.2024
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Veterinary Technician
High Point Veterinary Hospital
04.2021 - 06.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
Education
Ledford Sr High School
Thomasville, NC05-2003
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Production monitoring
- Equipment maintenance
- Client communication
- Deadline management
- Employee training
- Workflow management
- Teamwork and collaboration
- Team motivation
- Team supervision
- Staff training
Timeline
Team Lead
Modern Distribution
08.2024 - 03.2025
Veterinary Technician
Center Veterinary Hospital
06.2023 - 08.2024
Veterinary Technician
High Point Veterinary Hospital
04.2021 - 06.2023
Ledford Sr High School
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