Brandy Lowdermilk
Granite Falls
Summary
Dynamic Virtual Sales Representative with a proven track record at Concentrix, excelling in customer retention and satisfaction. Expert in upselling and cross-selling, leveraging strong interpersonal communication skills to exceed sales goals. Adept at utilizing CRM software to enhance customer interactions and drive sales performance. Committed to delivering exceptional service and fostering lasting client relationships.
Overview
8
8
years of professional experience
Work History
Virtual Sales Representative
Concentrix
Hickory, NC
07.2024 - Current
- Oversaw customer inquiries to enhance satisfaction and retention rates.
- Showcased product features and benefits to enhance sales conversions.
- Facilitated collaboration among team members to drive achievement of monthly sales targets.
- Leveraged CRM software to monitor customer interactions and sales progression.
- Facilitated training sessions for new representatives on effective sales techniques and industry best practices.
- Adjusted swiftly to evolving product information and promotional strategies.
- Elevated client satisfaction by proactively addressing concerns and delivering exceptional service.
- Cultivated additional sales opportunities through strategic upselling and cross-selling techniques.
- Monitored and analyzed industry trends to enhance decision-making during client interactions.
Customer Service Representative
Convergys
Hickory, NC
04.2018 - 06.2021
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Processed orders efficiently, ensuring accuracy and timely delivery of products.
- Addressed complaints professionally, fostering positive relationships with customers.
- Maintained detailed records of customer interactions, contributing to service improvements.
Education
GED -
Caldwell Community College And Technical Institute
Hudson, NC01.2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Customer retention
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Customer needs assessment
- Account management
- Product promotions
- Closing techniques
- Sales forecasting
- Time management
- Customer experience enhancement
- Exceeds sales goals
Timeline
Virtual Sales Representative
Concentrix
07.2024 - Current
Customer Service Representative
Convergys
04.2018 - 06.2021
GED -
Caldwell Community College And Technical Institute