- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Animal Welfare Advocacy
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Yoga
- Dancing
- Committed to improving personal fitness through regular participation, such as soft ball or yard football
- Hiking
- Camping
- Volunteering with youth sports programs as a Team Mom
Brandy Lewis
New Bern,NC
Summary
Professional with comprehensive experience in hygiene coordination, adept at implementing and maintaining sanitation protocols and ensuring compliance with industry standards. Strong focus on team collaboration and delivering consistent results. Possesses excellent organizational and problem-solving skills, with commitment to adaptability and reliability in dynamic environments. Highly skilled in communication, training, and quality assurance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
The Dental Care Center
11.2022 - Current
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Tracked key performance metrics to identify areas for improvement in the hygiene department''s productivity and effectiveness.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Promoted oral health education within the community by organizing and participating in outreach events.
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Cleaned patient's teeth to remove soft plaque, by coronal polishing before hygienist enters OP.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Carried out advanced dental cleaning services.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and oral hygiene.
- Administered topical anesthetics to patients' gums to prepare for Perio cleanings being worked on.
Surgical Dental Assistant II
Coastal Oral and Maxillofacial Surgery
03.2018 - 04.2022
- Assisted in several 5-7 complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
- Enhanced patient comfort by providing attentive pre-operative care and preparation.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for each individual patient.
- Conducted inventory management to maintain adequate supply of surgical materials, preventing any delays in procedures.
- Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
- Established compassionate communication style, which increased patients' trust and comfort levels with surgical team.
- Managed emergency situations calmly and effectively, ensuring patient safety and facilitating immediate care.
- Monitored patient comfort and safety during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Front Desk Supervisor
Coastal Children's Clinic
06.2004 - 03.2014
- Trained 1-2 employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained several staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained a high level of professionalism, ensuring all staff followed OSHA/HIPPA policies and procedures consistently.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for all staff members.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved parents complaints by addressing issues with children's illness promptly.
Education
Pamlico County High
Bayboro, NCSkills
- Understanding of HIPAA/OSHA standards
- Oral health education
- Patient scheduling
- Insurance verification
- Cleaning and sanitation
- Digital Radiographs
- Oral hygiene instruction
- Patient education and prophylaxis
- Dental charting
- Periodontal evaluation
- Patient relationship building
- Dentrix software proficiency
- Fluoride treatments
- Infection control
- Medical history review
- Dental hygiene practices
- Treatment Planning
- Sealant application
- Fluoride treatment application
- Periodontal care
- Tooth whitening
- Certified in CPR
Accomplishments
- Improved revenues by 95% by scheduling next patient appointments during checkout process.
- Educated patients about treatments to reduce anxiety and reluctance to treatment.
Certification
- X-Ray Certified
- Coronal Polishing
- Surgical Dental II
Interests
Timeline
Hygiene Coordinator
The Dental Care Center
11.2022 - Current
Surgical Dental Assistant II
Coastal Oral and Maxillofacial Surgery
03.2018 - 04.2022
Front Desk Supervisor
Coastal Children's Clinic
06.2004 - 03.2014
Pamlico County High
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