Brandy Hutton
Greensboro
Summary
Customer Service professional with 10+ years of experience in fast-paced call center and support environments. Skilled in coaching peers, resolving escalations, improving customer satisfaction, and leading by example. Strong communicator with proven ability to deescalate issues, guide teams, and ensure operational standards are met. Seeking a Customer Service Lead/Supervisor role to utilize leadership, problem-solving, and service excellence skills.
Overview
14
14
years of professional experience
Work History
Account Specialist
Bank of America
09.2017 - 08.2025
- Handle highvolume collection and service calls for delinquent accounts.
- Mentor peers by providing guidance on customer communication and account management.
- Assist customers with payment options, resolving complex account issues, and maintaining compliance.
- Recognized for strong communication and issue resolution skills.
Customer Care Representative
Time Warner Cable
04.2016 - 08.2017
- Manage billing, installation, technical, and service related inquiries.
- Take escalated calls and provide solutions to reduce repeat contacts.
- Support team performance by sharing best practices and assisting new hires.
- Process payments, set up accounts, and promote service upgrades.
PCA – Personal Care Assistant
Blackwell Community Living
11.2021 - 07.2022
- Support daily operations of an adult group home while ensuring safety and well-being.
- Assist residents with personal care, routines, and medication schedules.
- Communicate effectively with staff and supervisors to maintain care quality.
Credit Specialist
EGS / Duke Energy
04.2014 - 04.2016
- Handled supervisor level escalations and complex customer billing concerns.
- Provided floor support to agents and assisted with quality improvement.
- Ensured accurate account updates and payment processing.
Cashier & Customer Service Associate
Harris Teeter
06.2011 - 05.2014
- Delivered exceptional customer service and operated POS systems.
- Assisted with online orders, stocking, and floor support tasks.
- Also served as Customer Service Representative at Conduit Global (50–100 calls/day).
Education
High School - undefined
Northwest Guilford High School
Greensboro, NCSkills
- Team Leadership & Coaching
- Escalation Management
- Quality Assurance
- Call Center Operations
- Performance Feedback
- Customer Experience Improvement
- Conflict Resolution
- Communication
- Multitasking
- Microsoft Office Suite
Timeline
PCA – Personal Care Assistant
Blackwell Community Living
11.2021 - 07.2022
Account Specialist
Bank of America
09.2017 - 08.2025
Customer Care Representative
Time Warner Cable
04.2016 - 08.2017
Credit Specialist
EGS / Duke Energy
04.2014 - 04.2016
Cashier & Customer Service Associate
Harris Teeter
06.2011 - 05.2014
High School - undefined
Northwest Guilford High School