Brandy Hall
Elizabeth City
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Experience in diverse retail environments and offers exemplary communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General Market
Currituck, NC
02.2026 - Current
- Managed daily operations, ensuring optimal store efficiency and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team building environment.
- Ensured compliance with company policies and procedures, maintaining a safe shopping environment.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided customer service daily by resolving customer inquiries and complaints promptly, improving overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Team Supervisor
Wawa
Elizabeth City, North Carolina
04.2024 - 10.2025
- Supervised team members to ensure efficient daily operations and service quality.
- Trained new employees on customer service standards and store procedures.
- Implemented safety protocols to promote a secure working environment for staff.
- Ensured compliance with health regulations in food preparation and handling areas.
- Resolved customer complaints promptly to maintain high satisfaction levels in-store.
- Led team by answering questions and solving complex problems daily.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Conducted quality checks and accuracy audits.
- Resolved conflicts between team members in a professional manner.
- Ensured compliance with company policies, procedures, and safety regulations.
- Communicated effectively with other departments to ensure that all projects are completed on time.
- Trained employees on daily tasks and coached to improve performance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Bar Manager
AJ Gators
Suffolk, Virginia
04.2009 - 03.2024
- Managed daily operations to address guest issues and ensure customer satisfaction.
- Coordinated restaurant workflow between back of house and front of house staff.
- Performed regular opening and closing duties, including paperwork and reporting.
- Executed cash handling tasks, including money counting, deposits, and safe management.
Administrator
C.A.Jones, Inc.
Newport News, Virginia
04.2017 - 01.2018
- Act as primary contact for company by managing front desk and waiting room and addressing all incoming phone calls.
- Establishing new employee accounts and collecting required paperwork, ensuring the organization of employee files to meet company standards.
- Processing weekly payroll, and generating weekly invoices for clients.
- Handling court orders received in the office and maintaining state new hire reporting.
- Completing employment verifications and executing various human resources tasks as required.
Education
Bachelor of Science - Human Services Counseling, Sociology
Old Dominion University
Norfolk, Virginia05-2002
Honors Graduate -
Hickory High School
Chesapeake, Virginia06-1998
Skills
- Team leadership and staff supervision
- Employee training and development
- Customer relationship management
- Inventory and workflow management
- Effective communication skills
- Account and cash management
- Daily operations oversight
- Customer service and engagement
- Staff supervision
- Team management
- POS systems
Certification
Serve Safe
Timeline
Assistant Store Manager
Dollar General Market
02.2026 - Current
Team Supervisor
Wawa
04.2024 - 10.2025
Administrator
C.A.Jones, Inc.
04.2017 - 01.2018
Bar Manager
AJ Gators
04.2009 - 03.2024
Honors Graduate -
Hickory High School
Bachelor of Science - Human Services Counseling, Sociology
Old Dominion University
References
Available upon request