Summary
Overview
Work History
Education
Skills
Remote Readiness Highlights
Timeline
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Brandy Chastain

Bessemer City

Summary

Highly adaptable and detail-oriented Remote Customer Service Professional with over 10 years of experience providing exceptional client support across diverse industries, including real estate, education, and healthcare. Proven success in managing inbound and outbound communication, troubleshooting client concerns, and supporting day-to-day operations in both in-person and virtual environments. Strong technical proficiency in CRM systems, digital communication tools, and remote platforms. Committed to creating positive customer experiences, resolving issues with empathy, and driving team and organizational success in a virtual work setting.

Overview

24
24
years of professional experience

Work History

Leasing Agent

Southwood Realty
03.2024 - Current
  • Delivered exceptional virtual and in-person customer support to prospective residents, ensuring a smooth leasing experience from inquiry to move-in.
  • Responded to tenant inquiries via phone and email, resolving maintenance issues and escalating service requests when necessary.
  • Managed digital application processing, background checks, and lease documentation using proprietary CRM and leasing software.
  • Maintained follow-ups for lease renewals, increasing tenant retention and satisfaction.
  • Built rapport and trust by addressing resident concerns with professionalism and empathy.

Receptionist

Gaston County Schools
01.2019 - 03.2024
  • Acted as the first point of contact for students, staff, and visitors, delivering excellent customer service both in-person and over multi-line phone systems.
  • Managed confidential documents and maintained digital filing systems in compliance with data privacy standards.
  • Handled high volumes of inbound calls, emails, and internal requests, demonstrating strong multitasking and organizational skills.
  • Scheduled meetings, maintained logs, and responded to daily operational support needs from internal departments.

Café Assistant

Gaston County Schools
01.2018 - 01.2019
  • Provided back-end support for cafeteria operations, ensuring compliance with health and safety regulations.
  • Tracked and reported inventory needs, and coordinated kitchen organization for efficient workflow.

Patient Service Specialist

Gaston Women’s Health Care
04.2009 - 12.2013
  • Delivered compassionate patient-facing service, verifying medical and insurance documentation in compliance with HIPAA regulations.
  • Managed appointment booking, answered patient questions, and addressed phone inquiries with speed and accuracy.
  • Assisted with form completion and patient onboarding while maintaining confidentiality and professionalism.

Self-Employed Hairstylist

Bessemer City, NC
Bessemer City
08.2001 - 02.2013
  • Provided personalized service and built a loyal customer base through effective client communication and appointment scheduling.
  • Managed end-to-end customer service, from consultations to post-service follow-up.
  • Booked and coordinated appointments using manual and digital scheduling tools.

Education

Cosmetology License -

Carolina Academy of Cosmetic Arts and Science
Gastonia, NC

High School Diploma -

Bessemer City High School
Bessemer City, NC

Skills

  • Customer Support
  • Client Relations
  • Remote Communication
  • CRM
  • Ticketing Systems
  • Inbound Call Handling
  • Outbound Call Handling
  • Data Entry
  • Digital File Management
  • Microsoft Office
  • Google Workspace
  • Problem Solving
  • Conflict Resolution
  • Time Management
  • Self-Motivation
  • Email Management
  • Chat Support
  • Service Recovery
  • Escalation Handling
  • Appointment Scheduling
  • Calendar Coordination
  • Virtual Collaboration
  • Remote Office Tools

Remote Readiness Highlights

  • High-speed internet and dedicated home office setup
  • Experience using Zoom, Microsoft Teams, Google Meet
  • Comfortable with asynchronous communication and ticket-based workflows
  • Self-starter with proven time management in independent roles

Timeline

Leasing Agent

Southwood Realty
03.2024 - Current

Receptionist

Gaston County Schools
01.2019 - 03.2024

Café Assistant

Gaston County Schools
01.2018 - 01.2019

Patient Service Specialist

Gaston Women’s Health Care
04.2009 - 12.2013

Self-Employed Hairstylist

Bessemer City, NC
08.2001 - 02.2013

Cosmetology License -

Carolina Academy of Cosmetic Arts and Science

High School Diploma -

Bessemer City High School

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Brandy Chastain