Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Caton

Winston-Salem,NC

Summary

Industry professional with extensive experience, progressing from hourly employee to full-time salaried manager. Demonstrates a results-driven approach and versatility across multiple roles. Committed to delivering exceptional guest experiences and optimizing operational efficiency.

Overview

11
11
years of professional experience

Work History

Bar Back, Front Desk, Restaurant Manager

Dave & Buster's
01.2017 - Current
  • Delivered exceptional service by greeting and assisting guests promptly and courteously.
  • Educated guests on daily specials to facilitate informed menu selections.
  • Anticipated and addressed needs of guests to enhance satisfaction.
  • Managed bar operations, ensuring compliance with health regulations and service standards.
  • Trained staff on cocktail preparation and customer service practices to elevate performance.
  • Maintained accurate inventory levels, ordering supplies to optimize efficiency.
  • Coordinated events and promotions to drive customer engagement and increase sales.
  • Monitored compliance with company policies, industry regulations, and safety procedures.
  • Oversaw daily restaurant operations and maintained high standards of service.
  • Managed staff schedules and ensured adequate coverage during peak hours.
  • Implemented inventory control measures to reduce waste and manage costs.
  • Ensured compliance with health and safety regulations in food preparation areas.
  • Developed customer service protocols to enhance guest experiences and satisfaction.
  • Conducted regular performance reviews and provided feedback to team members.
  • Facilitated communication between kitchen and front-of-house staff for smooth operations.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.

Bareback, Service Support

Tilted Kilt Pub and Eatery
09.2015 - 04.2017
  • Took food and drinks to bar and table customers.
  • Greeted guests and communicated about wait time.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable.
  • Oversaw bar inventory, restocked supplies and placed orders.

Gm-reciving

Walmart
02.2015 - 04.2015
  • Stacked and transported all overstock to storage areas.
  • Communicated with floor managers to determine merchandise placement.
  • Unloaded 2 to 3 delivery vans per shift.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklift's safely and with a 0% incident rate.

Education

High School Diploma -

Irmo High School
Columbia, SC
06-2013

Skills

  • Quick learner
  • Proficient in Micros symphony
  • File/records maintenance
  • Proficient in UKG scheduling
  • Proficient in Crunch time
  • Issue handling
  • Waste reduction
  • Results-oriented
  • Training and development
  • Flexible schedule
  • Inventory tracking
  • Cocktail preparation
  • Bar inventory management
  • Customer service standards
  • Health regulation compliance
  • ServSafe certified
  • Proficient in Excel
  • Proficient in Word
  • Proficient in teams
  • Proficient in Partender

Timeline

Bar Back, Front Desk, Restaurant Manager

Dave & Buster's
01.2017 - Current

Bareback, Service Support

Tilted Kilt Pub and Eatery
09.2015 - 04.2017

Gm-reciving

Walmart
02.2015 - 04.2015

High School Diploma -

Irmo High School

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Brandon Caton