Brandon T. Hardy
Greenville
Summary
Personable and dependable professional with a strong track record in problem-solving and multitasking. Expertise in coordinating emergency services and leveraging advanced mapping software to facilitate timely assistance. Dedicated to enhancing operational efficiency while consistently delivering exceptional customer support. Proven ability to thrive in high-pressure environments, ensuring effective communication and collaboration among diverse teams.
Overview
3
3
years of professional experience
Work History
Roadside Assistance Dispatcher/ Call Intake Specialist
Good Sam Roadside Assistance
2025.01 - Current
- Managed inbound calls to assess roadside situations and coordinate appropriate services
- Arranged tire sales by sourcing inventory and confirming pricing with vendors
- Gave assistance for light, medium, and heavy-duty vehicles
- Coordinated real-time dispatch of service providers for towing, tire changes, jumpstarts, and recovery services
- Negotiated pricing and availability with multiple service providers to secure timely assistance
- Processed member payments and ensured accurate payment to service providers
- Arranged tire sales by sourcing inventory and confirming pricing with vendors
Physical Therapy Internship
Kinetic Physical Therapy and Wellness
2025.02 - 2025.04
- Learned therapeutic exercises and rehabilitation techniques through guided observation
- Interacted professionally with patients, providing support and conversation during sessions
- Worked in a professional clinical environment requiring discretion and attention to detail
- Supported daily operations through organization and cleanliness
- Demonstrated reliability through the 100 hour internship commitment
- 100 Clinical Hours
Ice Cream Truck Driver / Sales Associate
ICE KREAM LLC
2023.06 - 2023.08
- Accurately processed payments and made change in a fast-pace setting
- Delivered positive customer experiences through friendly and professional service
- Provided friendly customer service to children, families, and community members
- Demonstrated accountability while working independently without direct supervision
- Prepared and stocked the truck with inventory prior to each shift
Athletic Trainer Student Internship
Hampton University Athletic Training Room
2022.10 - 2023.05
- Assisted certified athletic trainers with game-day and practice preparation
- Set up and maintained athletic fields and training areas for practices and competitions
- Supported athlete rehabilitation exercises before games and during off-days
- Demonstrated attention to detail, teamwork, and professionalism in a fast-paced environment
- Helped ensure safe environment and organized environment for athletes and staff
- Managed time-sensitive responsibilities during live games and practice
Education
Bachelor of Science - Kinesiology
Hampton University
Hampton, VA05.2023
High School Diploma - undefined
South Central High School
06.2019
Skills
- Customer Service & Professional Communication
- Problem Solving in High-Pressure Situations
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Adaptability & Quick Learning
- Professional Adaptability Across Environments
- Situational Triage & Prioritization
- Trust-Based Responsibility
Timeline
Physical Therapy Internship
Kinetic Physical Therapy and Wellness
2025.02 - 2025.04
Roadside Assistance Dispatcher/ Call Intake Specialist
Good Sam Roadside Assistance
2025.01 - Current
Ice Cream Truck Driver / Sales Associate
ICE KREAM LLC
2023.06 - 2023.08
Athletic Trainer Student Internship
Hampton University Athletic Training Room
2022.10 - 2023.05
High School Diploma - undefined
South Central High School
Bachelor of Science - Kinesiology
Hampton University