Brandon Rogers
Charlotte
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Yellow Cab Taxi Airports
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures. i manage 70 transportation drivers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements. Creating schedules and approving time.
- Reviewing camera system to make sure employee's are following company policies.
- Enforcing safety and ensure that customers and employee's are following our safety rules and regulations.
Senior Operations Supervisor
Airport Terminal Services
09.2019 - 08.2024
- Supervisor at DIA Airport
- Facilitating communication between staff and other departments
- Hire and train staff supervisors, shuttle drivers (95), porters, dispatchers, and reservation clerks
- Outsourcing 3rd party Motor Coaches and Private Rides
- Maintain a complete understanding of all regulations set forth by FAA regulations, aircraft performance, meteorology and flight procedures, DIA, and DOT
- Provide verbal and written warnings to staff as well as handle suspensions and terminations when necessary
- Build schedules and approve time off and payroll
- Oversee Attendance tracking and making sure employee's are being held accountable
- Track and Resolve any guest service issues
- Ensure the guest experience is happy one that results in repeat business and referrals
- Coordinate and manage maintenance program for vehicles with Fleet Operations staff
- Also collaborating with other Operations teams to ensure the smooth day to day operations
- Develop emergency protocols for all possible scenarios involving vehicle problems, guest delays, severe weather, road closures
- Being able to adapt with short notice and find solutions
- Manage office P&L find ways to increase revenue and reduce expenses
Assistant Shipping and Receiving Manager
SYCO FOOD SERVICE
08.2017 - 09.2019
- Oversee all receiving and put away of all in-bound product as the Day Manager
- Handles returns, picking and loading tasks, ensuring proper put away, loading sequences and required efficiency levels are maintained
- Set up and monitor all replenishment tasks daily
- Responsible for reporting and investigating damage to equipment, product, and facilities occurring throughout the warehouse
- Coordinate the repair and service of equipment as necessary
- Ensure the timely completion of all required operational and administrative tasks, including, but not limited to, attendance tracking, timekeeping, and replenishment, waving, and printing of labels
- Ensure adherence to policies and procedures, as well as OSHA standards
- Responsible for managing all warehouse employees
- Effectively manage the performance of subordinates by providing coaching, completing performance evaluations, and delivering performance counseling if necessary
- Lead the Warehouse Team by example and clearly communicate roles and responsibilities, expectations, and deliverables
- Foster a positive culture and unified workforce
- Ensure that all warehouse personnel utilize the Warehouse Management System while performing their daily tasks
- Processing payments issuing refunds to drivers and insuring proper deposit of daily revenue from receiving office
Operations Manager
United States Postal Service
05.2014 - 08.2017
- Responsible for providing leadership to the daily operation of a large postal facility
- Following procedures and policies
- Evaluates and monitors distribution employees and drivers to ensure they are meeting schedules, and productivity goals
- Provides excellent customer service resolves all disputes and complaints in an efficient and timely manner
- Enforces proper safeguards instituted for the safety of customers, employees, and products
- Manages facility operating budget and expenses
- Creates the schedules for distribution employees, drivers, and retail clerks
- Manages inventory by records and inventory counts
- Schedules all routine maintenance for equipment and vehicles hires and pay vendors
- Evaluates and monitors employee performance by providing continuous feedback and training
- Interviews new associates, issues discipline, and more
- Reviews and process all employee's work hours and leave
Resolution Claim Specialist
ASSURANT
11.2012 - 05.2014
- Provided customers with correct procedural information and solutions to expedite insurance claim processing
- Handled influx of highly escalated calls and acted as the final escalation point for customer service resolution
- Worked with homeowners throughout the entire claim process by receiving and making calls to insurance companies, public adjusters, and contractors
- Reviewed written correspondence from homeowners and determined the proper course of action
- Worked directly with vendor management to order claim checks and request exception approvals
- Aided in the training of new associates
- Drafted written correspondence to the homeowner regarding the final claims decision
Store Manager
TMX FINANCE
04.2008 - 11.2012
- Provided excellent customer service and found solutions to complex financial issues the customer was facing
- Managed the office budget by creating short and long term cost effective advertising plans, sales, and staffing needs
- Analyzed loan documentation and ensured paperwork and reports meet company standards
- Oversaw daily operations of the office by hiring and training all staff employees
- Completed appraisals on vehicles and compared book values to determine loan amount
Education
High School Diploma -
Lake View High School
05.2004
Skills
- Budgeting
- Freight
- SAP
- Warehouse management system
- Forecasting
- Warehouse management
- Vendor Management
- Logistics
- Process Improvement
- Team Management
- Operations Management
- Manufacturing Experience
- Supply Chain
- Kronos
- Human Resources
- Inventory Control
- Box truck
- Management
- Pricing
- Procurement
- Supervising experience
- Employee training
Timeline
Operations Manager
Yellow Cab Taxi Airports
08.2024 - Current
Senior Operations Supervisor
Airport Terminal Services
09.2019 - 08.2024
Assistant Shipping and Receiving Manager
SYCO FOOD SERVICE
08.2017 - 09.2019
Operations Manager
United States Postal Service
05.2014 - 08.2017
Resolution Claim Specialist
ASSURANT
11.2012 - 05.2014
Store Manager
TMX FINANCE
04.2008 - 11.2012
High School Diploma -
Lake View High School
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