Brandon Raysor
Charlotte
Summary
Detail-oriented Track Supervisor with proven expertise in safety compliance and guest satisfaction. Skilled in training staff and implementing process improvements to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Track Supervisor and ID Check
Frankie's Fun Park
Charlotte, NC
08.2023 - Current
- Supervised daily operations of track maintenance and safety compliance.
- Coordinated training programs for new staff on equipment usage and safety protocols.
- Implemented process improvements to enhance track efficiency and guest satisfaction.
- Monitored performance metrics to ensure adherence to safety standards and operational excellence.
- Implemented security protocols, enhancing overall safety measures across facilities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored ride operations to ensure safety and compliance with regulations.
- Facilitated smooth operations during peak hours by monitoring personnel deployment and addressing any staffing shortages proactively.
Prize Counter Promoted to Track Leader
Frankie's Fun Park
Columbia, SC
05.2020 - 08.2023
- Oversaw daily operations, ensuring smooth execution of park activities and guest experiences.
- Trained and mentored team members, enhancing service quality and operational efficiency.
- Developed and implemented standard operating procedures to improve workflow consistency.
- Collaborated with management to strategize event planning, boosting guest engagement levels.
- Led safety training sessions, promoting adherence to safety protocols among staff members.
- Trained employees and assigned duties.
- Supervised daily operations to ensure smooth guest experiences and adherence to safety protocols.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to safety protocols.
- Employee of the year in 2020
Host
M Kitchen
Columbia, SC
05.2017 - 01.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area and entrance.
- Assisted in training new hosts on service standards and procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Associate of Science -
Midlands Technical College
West Columbia, SCHigh School Diploma -
Dutch Fork High School
Irmo, SC05-2017
Skills
- Track inspection
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Worksite safety
- Excellent communication
- Active listening
- Effective communication
- Conflict resolution
- Reliability
Timeline
Track Supervisor and ID Check
Frankie's Fun Park
08.2023 - Current
Prize Counter Promoted to Track Leader
Frankie's Fun Park
05.2020 - 08.2023
Host
M Kitchen
05.2017 - 01.2019
Associate of Science -
Midlands Technical College
High School Diploma -
Dutch Fork High School