Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Lynch

Forest City

Summary

Results-driven Technical Support Advisor with a focus on improving customer experiences through effective troubleshooting and clear communication.

Overview

2026
2026
years of professional experience

Work History

Technical Support Advisor

Vxi Global Solutions
Los Angeles, CA
03.2025 - 12.2025
  • Provided technical assistance to customers, resolving issues efficiently and effectively.
  • Gathered customer feedback to identify areas for improvement in technical support services.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.

Sales Associate

Cricket Wireless
Forest City, NC
2023 - 2024
  • Assisted customers with product selection and account management inquiries.
  • Maintained accurate inventory levels through regular stock assessments.
  • Processed transactions efficiently using point-of-sale systems.
  • Educated customers on device features and service plans to enhance satisfaction.

Technical Support Advisor

Transcom
Denver, CO
2022 - 2023
  • Diagnosed and addressed customer technical issues, streamlining resolution processes for optimal service delivery.
  • Diagnosed software and hardware issues, delivering customized solutions to meet diverse user requirements.
  • Logged detailed customer interactions in CRM system to enhance data integrity and improve customer relationship management.
  • Worked closely with team members to identify and implement improvements in troubleshooting and service delivery.

Education

High School Diploma -

Rutherfordton Opportunity Center
Forest City, NC
06-2013

Skills

  • Software installation
  • System administration
  • Technical training leadership
  • Remote support
  • Network configuration
  • Application support
  • Hardware diagnostics
  • Customer service
  • Technical issues analysis
  • Product knowledge

Timeline

Technical Support Advisor

Vxi Global Solutions
03.2025 - 12.2025

Sales Associate

Cricket Wireless
2023 - 2024

Technical Support Advisor

Transcom
2022 - 2023

High School Diploma -

Rutherfordton Opportunity Center
Brandon Lynch