Brandon Lynch
Forest City
Summary
Developed strong analytical and problem-solving abilities within fast-paced technical support environment. Demonstrates exceptional communication and customer service skills, along with ability to learn new systems quickly. Seeking to leverage these transferable skills in new field to drive impactful results.
Overview
4
4
years of professional experience
Work History
Technical Support Advisor
VXI Global Solutions LLC
03.2025 - Current
- Conducted follow-up communications to ensure resolution satisfaction among users.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
Technical Support Advisor
Transcom Worldwide
02.2024 - 03.2025
- Resolved customer inquiries through effective troubleshooting and product knowledge.
- Assisted in maintaining high customer satisfaction ratings by providing timely solutions.
- Documented technical issues and resolutions in ticketing system to enhance knowledge base.
- Collaborated with cross-functional teams to address complex technical problems efficiently.
- Educated customers on software features, improving user experience and reducing support requests.
- Monitored service metrics to identify trends and recommend process improvements for efficiency.
- Adapted quickly to new technologies, enhancing support capabilities and team effectiveness.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Customer Service Representative
Conexxus
01.2022 - 01.2023
- Assisted customers with inquiries and issues, fostering positive relationships and ensuring satisfaction.
- Processed customer orders efficiently using CRM software to maintain accurate records.
- Resolved complaints swiftly, employing active listening skills to understand concerns and provide solutions.
- Conducted follow-up calls to ensure resolution of customer issues, enhancing overall service quality.
Education
High School Diploma -
Rutherford Opportunity Center
Forest City, NC06-2013
Skills
- Customer support
- Troubleshooting techniques
- Ticketing system management
- Technical documentation
- Customer relationship management
- Technical troubleshooting
- Solution-oriented support
- Customer communication
- Problem resolution
Timeline
Technical Support Advisor
VXI Global Solutions LLC
03.2025 - Current
Technical Support Advisor
Transcom Worldwide
02.2024 - 03.2025
Customer Service Representative
Conexxus
01.2022 - 01.2023
High School Diploma -
Rutherford Opportunity Center