Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Lynch

Forest City

Summary

Dynamic Technical Support Advisor with a proven track record at VXI Global Solutions, excelling in remote troubleshooting and customer service. Expert in diagnosing hardware issues and managing escalations, I enhance client satisfaction through effective communication and technical training leadership. Committed to continuous improvement and adapting to new technologies for optimal service delivery.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor

VXI Global Solutions - Canton
03.2025 - Current
  • Provided technical support to customers via phone, email, and chat channels.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Documented customer interactions in ticketing system for effective follow-up.
  • Assisted in troubleshooting network connectivity problems for users.

Technical Support Advisor

Transcom USA
01.2024 - 12.2025
  • Educated customers on product features and best practices for usage.
  • Collaborated with team members to improve support processes and workflows.
  • Managed escalations and coordinated with higher-level technical teams as needed.
  • Adapted quickly to new technologies and software updates for enhanced service delivery.
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

Copy and Print Supervisor

Staples
06.2024 - 03.2025
  • Supervised daily operations of copy and print department, ensuring quality service and customer satisfaction.
  • Trained staff on equipment usage and print production processes to enhance team efficiency.
  • Managed inventory levels for printing supplies, facilitating timely replenishment and cost control.
  • Assisted customers with project planning, providing guidance on product selection and design options.

Sales Associate

Cricket Wireless
04.2023 - 01.2024
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Assisted customers in selecting products that fit their needs, driving sales growth.
  • Maintained up-to-date knowledge of wireless technology trends and product offerings.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.

Education

Rutherford Opportunity Center
Forest City, NC

Skills

  • Software installation
  • System administration
  • Technical training leadership
  • Remote troubleshooting
  • Remote support
  • Security protocols
  • Application support
  • Hardware diagnostics
  • Data recovery
  • Escalation management
  • Operating systems
  • Customer service

Timeline

Technical Support Advisor

VXI Global Solutions - Canton
03.2025 - Current

Copy and Print Supervisor

Staples
06.2024 - 03.2025

Technical Support Advisor

Transcom USA
01.2024 - 12.2025

Sales Associate

Cricket Wireless
04.2023 - 01.2024

Rutherford Opportunity Center

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Brandon Lynch