Brandon Lynch
Forest City
Summary
With a proven track record at Transcom, I excel in enhancing customer satisfaction and resolving technical issues, showcasing my expertise in technical support and problem-solving. My approach combines strong organizational skills with effective communication, significantly improving service quality and customer relationships.
Overview
2025
2025
years of professional experience
Work History
Tech Support Representative
Transcom
- Analyzed customer feedback to identify trends, informing service enhancements.
- Resolved customer inquiries by providing clear and accurate information, enhancing customer satisfaction.
- Conducted follow-up calls to ensure resolution, strengthening customer relationships.
- Collaborated with cross-functional teams to address customer feedback, promoting product improvements.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Customer Service Representative
Conexxus
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Associate
Cricket Wireless
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
Conduent
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Rutherford Opportunity Center
Forest City, NC06-2013
Skills
- Customer satisfaction
- Remote support
- Organization
- Microsoft office
- Call center experience
- Escalation handling
- Documentation
- Email support
- Problem-solving
- Technical support expertise
- Verbal and written communication
- Customer service expertise
Timeline
Customer Service Representative
Conduent
02.2025 - Current
Tech Support Representative
Transcom
Customer Service Representative
Conexxus
Sales Associate
Cricket Wireless
High School Diploma -
Rutherford Opportunity Center
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