Brandon Jackson
Greenville,NC
Summary
Dynamic small business owner with a proven track record at Automotive Xcellence Repair, excelling in customer relations and strategic planning. Enhanced client satisfaction through exceptional service and efficient operations, driving financial growth. Skilled in team collaboration and operations management, consistently delivering quality results while maintaining a safe and organized work environment.
Overview
4
4
years of professional experience
Work History
Owner
Automotive Xcellence Repair, Glass, and Bodyshop
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Package Handler
FedEx
08.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Food Delivery Driver
DoorDash
10.2021 - 01.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Body Shop Technician
Komplete Auto Repair
12.2020 - 08.2021
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
Education
Associate Degree in Automotive Systems Technology - Automotive
Pitt Community College
Winterville, NC05-2024
Skills
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Strategic planning
- Staff management
- Heavy lifting
- Warehouse safety
- Adaptable to change
- Workplace cleanliness
- Maintaining equipment
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Hard Working
Timeline
Owner
Automotive Xcellence Repair, Glass, and Bodyshop
05.2024 - Current
Food Delivery Driver
DoorDash
10.2021 - 01.2023
Package Handler
FedEx
08.2021 - Current
Body Shop Technician
Komplete Auto Repair
12.2020 - 08.2021
Associate Degree in Automotive Systems Technology - Automotive
Pitt Community College
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