Brandon Holmes
Winston-Salem
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Gino's Pizza & Spaghetti House. Proven ability to enhance customer satisfaction and operational efficiency through effective problem-solving and attention to detail. Skilled in cash handling and fostering positive relationships, contributing to a thriving work environment.
Overview
8
8
years of professional experience
Work History
Team Member
Sheetz
07.2024 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Assistant Manager
Gino's Pizza & Spaghetti House
06.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Courtesy Associate
Walmart
05.2018 - 04.2019
- Maintained a clean and organized store environment for optimal shopping experience and shop space for employees.
- Increased efficiency of checkout process by swiftly scanning items and accurately processing payments.
- Ensured accurate pricing on merchandise through meticulous attention to detail and regular price audits.
- Prevented loss due to theft or damage by diligently monitoring store premises for suspicious activity or potential hazards.
- Assisted customers in locating desired products, resulting in increased sales and overall satisfaction.
- Retrieved shopping carts from parking lot in a timely manor in order to insure availability for customer use.
Saw Operator
Masterbrand Cabinets
04.2017 - 04.2018
- Reduced material waste with precise measurements and effective use of raw materials.
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Enhanced workplace safety by consistently following established safety protocols and guidelines for saw operations.
Education
High School Diploma - General Studies
Central Davidson High School
Lexington, NC05.2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Leadership qualities
- Relationship building
- Adaptability and flexibility
Timeline
Team Member
Sheetz
07.2024 - 02.2025
Assistant Manager
Gino's Pizza & Spaghetti House
06.2023 - 07.2024
Courtesy Associate
Walmart
05.2018 - 04.2019
Saw Operator
Masterbrand Cabinets
04.2017 - 04.2018
High School Diploma - General Studies
Central Davidson High School
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