Dynamic and results-driven District Manager with over 15 years of progressive leadership overseeing 13 high-volume Pilot Truck Stop and Convenience Store locations. Proven track record of driving sales growth, optimizing customer experience, and developing high-performing teams. Adept at creating and executing strategic initiatives that enhance revenue, operational efficiency, and guest satisfaction across diverse markets.
• Directed daily operations and performance of 13 locations with a strong focus on sales growth, customer service excellence, and team development.
• Achieved consistent year-over-year sales increases through effective merchandising, local market analysis, and proactive leadership.
• Trained, mentored, and evaluated Store General Managers and their teams, fostering a culture of accountability, growth, and exceptional guest experience.
• Developed and executed district-wide strategies to increase fuel, food, and retail revenue, adapting to market trends and customer feedback.
• Ensured consistent brand standards across all stores, focusing on cleanliness, safety, service speed, and operational excellence.
• Monitored financial performance including P&L statements, labor costs, and shrink control to ensure profitability and budget compliance.
• Led store openings, remodels, and company rollouts, managing timelines, team readiness, and customer engagement plans.
• Built strong community relationships to enhance brand presence and drive local traffic to stores.
• Recognized for growing underperforming locations into top-performing stores through hands-on leadership and targeted development plans.