Brandon Dietz
Williams Plumbing, Heating, & Air Conditioning
TRINITY,NC
1
Language
1
Certification
14
years of professional experience
Senior Service Technician delivering advanced diagnostics, precise troubleshooting, and timely repair execution for heating and cooling systems. Partners with vendors to secure replacement parts, maintains detailed service records, and supports three junior technicians through phone-based technical guidance and field coaching. Strengthens service quality through remote support and consistent follow-through on complex jobs.
Work History
Lead HVAC Installer
3 Months- Installed and replaced HVAC equipment following manufacturer specifications and job-site requirements.
- Diagnosed system issues using advanced troubleshooting methods to restore proper heating and cooling performance.
- Coordinated on-site work with technicians and customers to keep installations moving safely and on schedule.
- Verified refrigerant levels, airflow, and electrical connections before turning systems over to customers.
- Trained and mentored installers on safe work practices, equipment handling, and consistent installation standards.
- Checked installed systems for proper airflow, drainage, and thermostat function before job completion.
- Followed safety protocols for ladders, electrical components, refrigerants, and heavy equipment during field installation work.
- Documented completed work, parts used, and follow-up needs in work orders for accurate records.
Industrial HVAC Service Tech
5 Months- Performed preventive maintenance on industrial HVAC systems to support reliable equipment performance and routine service schedules.
- Diagnosed mechanical and control issues using advanced troubleshooting methods to restore system operation efficiently.
- Coordinated field service visits with dispatch and customer schedules to complete repairs with minimal downtime.
- Inspected HVAC components for wear, leaks, and other issues before they affected system reliability.
- Tracked replacement parts and supplies to keep common service items available for scheduled repairs.
- Applied safety protocols during maintenance and repair work to support a safe jobsite and equipment handling process.
- Communicated repair findings and next steps clearly to customers and site contacts after service visits.
- Resolved equipment issues through hands-on repair work, parts replacement, and functional testing.
Senior Service Technician
1 Year 5 Months- Provide phone-based diagnostic support to three junior technicians as a technical advisor.
- Maintain detailed service records for equipment history, warranty tracking, and completed repair work.
- Stay current on industry trends and equipment advancements through continuous professional development.
- Improve repair quality through diligent troubleshooting and precise execution of service procedures.
- Coordinate scheduling and preventive maintenance tasks to keep service visits organized and on time.
Service Technician
3 Years- Diagnosed equipment issues and translated findings into clear repair recommendations for customers.
- Installed new HVAC equipment and reviewed operation and routine maintenance steps with customers.
- Followed safety protocols and workplace policies to reduce hazards during service visits.
- Supported dispatch coordination by aligning service timing with customer availability and job readiness.
- Managed inventory control for service parts and maintained readiness for routine field work.
Service Technician
9 Months- Inspected equipment, diagnosed operational issues, and applied advanced diagnostics to restore machines to peak performance.
- Explained diagnostic findings and repair options to non-technical clients in clear, practical language.
- Installed new equipment, communicated operation and maintenance protocols, and supported work order management through accurate field documentation.
Service Technician
1 Year 10 Months- Explained diagnostic findings to customers and outlined clear repair or service options.
- Installed new equipment and reviewed operation and routine maintenance protocols with customers.
- Inspected equipment to diagnose operational issues and restore machines to peak performance.
- Followed safety protocols and workplace policies to reduce hazards during field work.
Lot Attendant
10 Months- Maintained a clean, organized lot that supported dealership presentation and improved vehicle visibility for customers.
- Managed key check-in and check-out records, correcting discrepancies so every vehicle key stayed properly tracked.
- Charged batteries and checked tire inflation to keep vehicles ready for sale and daily dealership movement.
- Built positive customer relationships through friendly, professional interactions during dealership visits.
- Supported daily operations by spotting minor vehicle issues before they affected lot readiness or customer experience.
Petty Officer Third Class
4 Years- Managed 241 weapons, 9,000 rounds of small arms ammunition, and 27 night vision sets through daily armory inventory.
- Qualified over 300 security personnel as a small arms line coach through hands-on instruction and range oversight.
- Armed and disarmed security personnel daily while maintaining strict operational security and safety protocols.
- Performed demolition and restoration of PRC flooring during shipyard periods to support vessel readiness.
- Maintained and repaired boat davits, RHIB boats, life jackets, and CVN77 anchors as a deck hand.
- Inspected armory gear and supported issue tracking with careful attention to readiness and accountability.
Education
No Degree - HVAC/R
High School Diploma
Skills
Field service management
Training and mentoring
Customer service
Work order management
Scheduling coordination
Advanced diagnostics
Troubleshooting and analysis
Remote support
Preventive maintenance
Safety protocols
HVAC installation
Dispatch coordination
Inventory control
Certification
EPA 608 Certification
Languages
Spanish
Timeline
Lead HVAC Installer
Williams Plumbing, Heating, & Air Conditioning
06.2026 - 09.2026Read More
Industrial HVAC Service Tech
New Page Capital
01.2026 - 06.2026Read More
Senior Service Technician
Triad Heating and Cooling
07.2024 - 12.2025Read More
Service Technician
Webb Heating and Air Conditioning
07.2021 - 07.2024Read More
Service Technician
Williams Plumbing and Heating
10.2020 - 07.2021Read More
Service Technician
One Hour Heating and Air Conditioning
11.2017 - 09.2019Read More
Lot Attendant
Charles Barker Toyota
01.2017 - 11.2017Read More
Petty Officer Third Class
United States Navy, USN
12.2012 - 12.2016Read More
Lucy Ragsdale High School
High School Diploma
Read More
Advanced Technology Institute
No Degree from HVAC/R
Read More