Brandon Covington
Graham
Summary
Accomplished IT Manager with expertise in IT infrastructure management and team leadership, previously at Vyvue. Enhanced system reliability and reduced downtime by 20% through strategic incident management and process improvements. Proven ability to lead cross-functional teams, ensuring compliance and operational efficiency while fostering strong vendor relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Technician
ASG Security
Greensboro
01.2025 - Current
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained junior technicians on equipment usage and maintenance procedures, enhancing team capabilities.
- Conducted routine inspections to identify equipment malfunctions and recommend necessary repairs.
- Coordinated vendor relationships to secure timely procurement of technical supplies and tools.
- Implemented process improvements that increased workflow efficiency within technician team.
- Managed multiple projects simultaneously, consistently meeting deadlines and expectations.
- Provided technical support for hardware and software issues, improving user experience and satisfaction.
Building Maintenance Worker
Tide Water Construction
Reidsville
03.2024 - 12.2024
- Performed routine inspections of building systems to identify maintenance needs.
- Conducted plumbing, electrical, and HVAC repairs as necessary.
- Maintained cleanliness and safety standards throughout facility operations.
- Collaborated with team members to troubleshoot maintenance issues efficiently.
- Operated tools and equipment safely to complete maintenance tasks.
- Documented completed maintenance work and reported issues to management.
- Coordinated with vendors for specialized repair services as needed.
- Responded promptly to emergency situations related to equipment malfunctions.
IT Manager
Vyvue
Orem
03.2023 - 03.2024
- Managed IT infrastructure, ensuring system reliability across the organization.
- Led implementation of cybersecurity protocols to safeguard sensitive data.
- Coordinated software deployment and maintenance for company-wide applications.
- Oversaw vendor relationships to improve service delivery and technology upgrades.
- Developed IT policies and procedures to meet organizational goals and compliance standards.
- Facilitated training sessions on new technologies for staff members.
- Analyzed system performance, identifying areas for operational improvement.
- Collaborated with cross-functional teams to align technology solutions with business initiatives.
Major Incident Manager
JPMorgan & Chase Co.
Houston
10.2021 - 03.2023
- Coordinated major incidents across global teams, ensuring timely resolution and service restoration.
- Facilitated communication between technical teams and stakeholders during incident management.
- Managed incident escalations by providing guidance and support to involved teams.
- Conducted post-incident reviews to identify root causes and recommend improvements.
- Implemented effective tools for tracking incidents and performance metrics.
- Prepared comprehensive reports on major incidents for senior management meetings.
- Collaborated with cross-functional teams to develop solutions and prevent future occurrences.
- Monitored progress of major incidents from initiation to resolution using management tools.
Service Operations Specialist
eBay
Draper
01.2021 - 10.2021
- Optimized customer service operations to ensure seamless user experience across platform.
- Monitored service performance metrics, analyzing trends and implementing targeted improvements.
- Resolved over 100 major incidents annually, reducing system downtime by 20%.
- Utilized SolarWinds and Nagios for 24/7 infrastructure monitoring, addressing 500+ critical alerts monthly.
- Provided support for 2000+ user accounts in Active Directory and Office 365, ensuring swift issue resolution.
- Managed O365 accounts, handling mailbox delegations and various technical issues effectively.
- Trained new team members on operational protocols and customer service standards.
- Collaborated with cross-functional teams on projects aimed at enhancing overall customer experience.
Lead Security Engineer
Safe Home Security, Inc.
Orem
01.2019 - 01.2021
- Developed and led comprehensive training programs for over 50 technicians, boosting proficiency in advanced alarm systems and reducing installation errors by thirty percent.
- Diagnosed and resolved complex alarm system issues for over 1,000 clients, enhancing system reliability and customer satisfaction.
- Streamlined inventory management processes to maintain optimal stock levels, reducing downtime and expediting service deliveries by twenty percent.
- Demonstrated leadership in time management by effectively delegating tasks to optimize team productivity.
- Trained team members on security equipment installation procedures and best practices.
- Maintained current knowledge of security trends to ensure compliance with industry regulations.
- Provided technical support for implementing security solutions across multiple platforms.
- Researched and recommended new operational support technologies to improve efficiency.
EOC Technician
Tierpoint, LLC
Norristown
01.2018 - 01.2019
- Monitored over 1000 customer devices, managing incident responses to optimize service uptime.
- Resolved critical backup issues for more than 200 clients, ensuring data integrity.
- Implemented security enhancements to strengthen client infrastructures against threats.
- Conducted initial troubleshooting across networking, virtualization, and operating systems, showcasing diverse skills.
- Maintained and repaired critical infrastructure equipment and systems to ensure reliability.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Provided comprehensive technical support, resolving hardware and software issues for users promptly.
Preventive Medicine Specialist - 68S
United States Army
Salt Lake City
01.2010 - 01.2018
- Conducted comprehensive environmental and occupational health inspections, ensuring compliance with military public health standards.
- Identified and mitigated health hazards in military facilities to promote safe environments.
- Educated Army personnel on preventive medicine measures, enhancing overall health and readiness.
- Analyzed health risk data to inform disease prevention strategies and health promotion initiatives.
- Collaborated with healthcare professionals to implement effective health programs across various operational settings.
- Participated in emergency medical operations, demonstrating adaptability in diverse field conditions.
- Conducted preventive health assessments for service members to identify risks and recommend interventions.
- Developed patient education materials on nutrition, fitness, and mental health resources.
Education
Some College (No Degree) - Law
Utah Valley University
Orem, UTSkills
- IT infrastructure management
- Incident management
- Technical support and troubleshooting
- Project management
- Customer service and relations
- Team leadership and training
- Process improvement strategies
- Data analysis and reporting
- Compliance standards and safety
- Vendor coordination and negotiation
- Operational efficiency
- Documentation management
- Risk mitigation strategies
- Performance monitoring and analysis
Certification
- CompTIA A+ 2024
- ServSafe Certification
- Combat Lifesaver Course
- Personally Identifiable Information
- The National Restaurant Association Servsafe Course
- Certified Applicator in the following Pest Control Categories, Right-of-Way, Industrial, Institutional, Structural, Health-Related, and Public Health.
- Warrior Leader Course.
- Tactical Combatives Training Course.
- DOD Pest Management Certificaiton Course.
- Basic Combatives Course.
- Information Assurance Awareness.
- The Basic Industrial Hygiene Techniques Course.
References
References Available on request
Accomplishments
- Honor Graduate for Foxtrot Battery, 1st Battalion, 31st Field Artillery, Combat Basic Training, Class # 74-11.
- The Army Commendation Medal 2x
- The Army Achievement Medal
- Letter of Appreciation from Officer in Charge, U.S. Military Forces Isa Air Base, Bahrain. Due in large to my personal efforts, joint service personnel assigned to Isa AB received top notch medical care allowing for a successful mission by decreasing the amount of casualties due to water or food born contamination to zero. my expertise was instrumental while conducting base-wide and patriot site inspections, ensuring policies and procedures were adhered to. Furthermore, my willingness to extend my deployment to help the medical clinic went above and beyond my scope of practice by assisting with ambulance coverage, patient transports, and expanding my medical fundamentals.
Affiliations
- The United States Army Medical Department Regiment
Timeline
Lead Technician
ASG Security
01.2025 - Current
Building Maintenance Worker
Tide Water Construction
03.2024 - 12.2024
IT Manager
Vyvue
03.2023 - 03.2024
Major Incident Manager
JPMorgan & Chase Co.
10.2021 - 03.2023
Service Operations Specialist
eBay
01.2021 - 10.2021
Lead Security Engineer
Safe Home Security, Inc.
01.2019 - 01.2021
EOC Technician
Tierpoint, LLC
01.2018 - 01.2019
Preventive Medicine Specialist - 68S
United States Army
01.2010 - 01.2018
Some College (No Degree) - Law
Utah Valley University
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