Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Burnett

Mill Spring

Summary

Dynamic College Advisor with a proven track record at Isothermal Community College, specializing in academic advising and curriculum planning. Enhanced student success through tailored career guidance and strong advocacy, fostering seamless university transfers. Demonstrated multicultural competence and data analysis skills, resulting in improved student outcomes and satisfaction.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

19
19
years of professional experience

Work History

College Advisor

Isothermal Community College
02.2025 - Current
  • Advised students individually and in groups on academic programs for individual interests.
  • Developed curriculum for College Preparation course, equipping students with essential skills for success in higher education.
  • Strengthened relationships with local universities to facilitate seamless transfer of credits and improve the likelihood of student acceptance into desired programs.
  • Facilitated group workshops focused on career exploration, helping students make informed decisions about their future trajectories.
  • Mentored at-risk students in developing effective study habits, time management skills, and stress reduction techniques, resulting in improved academic performance.

School Bus Driver

Polk County Schools
09.2008 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Obeyed federal, North Carolina and local traffic laws and regulations to enable safe transportation outcomes for participants.

Lead Bus Driver/Supervisor

Acts Retirement-Life Communities
06.2016 - 01.2025
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Patient Registration Representative

AdventHealth
06.2013 - 12.2015
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.

Patient Access Representative

Rutherford Regional Medical Center
08.2006 - 05.2013
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Verified patient insurance eligibility and entered patient information into system.

Education

Bachelor of Science - Business Administration

Western Carolina University
Cullowhee, NC
12-2023

Associate of Applied Science - Business Administration

Isothermal Community College
Spindale, NC
07-2021

Skills

  • Admissions
  • Multicultural competence
  • Curriculum planning
  • Collaborative approach
  • Academic advising
  • Student advocacy
  • Career guidance
  • Financial aid proficiency
  • Data analysis

Timeline

College Advisor

Isothermal Community College
02.2025 - Current

Lead Bus Driver/Supervisor

Acts Retirement-Life Communities
06.2016 - 01.2025

Patient Registration Representative

AdventHealth
06.2013 - 12.2015

School Bus Driver

Polk County Schools
09.2008 - Current

Patient Access Representative

Rutherford Regional Medical Center
08.2006 - 05.2013

Bachelor of Science - Business Administration

Western Carolina University

Associate of Applied Science - Business Administration

Isothermal Community College

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