Dynamic professional with extensive experience as a Detention Sergeant at Rockingham County Sheriffs Office, skilled in incident investigation and de-escalation techniques. Proven track record in inmate supervision and policy enforcement, enhancing safety and security. Recognized for fostering positive relationships and effectively managing team performance in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Detention Sergeant
Rockingham County Sheriffs Office
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Coordinated efficient routes to avoid delays and optimize schedules.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
DC Route Driver
O’Reilly Auto Parts
10.2024 - Current
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Coordinated efficient routes to avoid delays and optimize schedules.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Store Manager
O’Reilly Auto Parts
11.2021 - 09.2024
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Faith Baptist Academy
Reidsville, NC
Class A CDL -
C1 Driving School
Strafford, MO
10.2024
Skills
Inmate supervision
Restraint techniques
Computer skills
Incident investigation
De-escalation techniques
Policy enforcement
Body and cell searches
Timeline
DC Route Driver
O’Reilly Auto Parts
10.2024 - Current
Store Manager
O’Reilly Auto Parts
11.2021 - 09.2024
Detention Sergeant
Rockingham County Sheriffs Office
High School Diploma -
Faith Baptist Academy
Class A CDL -
C1 Driving School
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