Brandon Atkins
Farmville
Summary
Dynamic manager with a proven track record at Meineke Car Care, excelling in customer service and team leadership. Enhanced productivity and profitability through effective cost control and strong vendor relationships. Skilled in warranty administration and automotive diagnostics, fostering loyalty and satisfaction among customers while driving team success.
Overview
15
15
years of professional experience
Work History
Manager
Meineke Car Care
12.2014 - 04.2025
- Motivated employees to enhance workplace productivity and engagement.
- Accomplished multiple tasks within established timeframes with efficiency.
- Maintained organized, professional, and safe environments for employees and patrons.
- Resolved customer disputes quickly, ensuring high-quality service delivery and satisfaction.
- Controlled costs effectively to maintain budget compliance and increase profitability.
- Utilized industry expertise and analytical skills to address customer concerns and foster loyalty.
- Managed team of automotive technicians, ensuring timely repairs and adherence to quality standards.
- Developed relationships with vendors to secure competitive pricing on parts and supplies.
Commercial Parts Manager
O'Reilly Auto Parts
03.2010 - 10.2014
- Established organized system for tracking warranty claims, reducing discrepancies with manufacturer records.
- Coordinated with shipping and receiving department to ensure timely deliveries and accurate documentation.
- Managed team of parts specialists, delivering high-quality service and ensuring prompt customer deliveries.
- Implemented inventory control measures to minimize stock discrepancies and prevent overstocking or stockouts.
- Built rapport with key accounts through consistent follow-ups on outstanding orders and addressing concerns.
- Monitored competitor pricing strategies, adjusting prices to maintain competitiveness without sacrificing profitability.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Parts ordering
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Vehicle inspection
- Scheduling
- Employee retention
- Warranty administration
- Vendor negotiation
Timeline
Manager
Meineke Car Care
12.2014 - 04.2025
Commercial Parts Manager
O'Reilly Auto Parts
03.2010 - 10.2014
Associate of Arts -
Cape Fear Community College
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