Brandi Wagner
Walmart
Statesville
4
years of professional experience
Dedicated Customer Service Professional experienced in delivering positive customer experiences through effective multitasking and time management. Achieved organizational goals by consistently adapting to new challenges and maintaining high work quality in fast-paced environments. Focused on embracing new opportunities and contributing to team success.
Work History
Fashion TA
3 Years 11 Months- Curated fashion selections for online grocery department
- Managed live freight logistics for clothing shipments
- Processed customer transactions with accuracy and speed
- Customer Service representative
Shift Manager
6 Months- Supervised shift operations, coordinating crew coverage, service flow, and opening or closing tasks.
- Trained team members on food safety, sanitation standards, and kitchen procedures.
- Monitored order accuracy, speed of service, and guest satisfaction during peak periods.
- Resolved customer concerns promptly, maintaining professional service and smooth restaurant operations.
- Managed cash handling, register reconciliation, and secure shift-level accountability.
- Scheduled labor and assigned tasks to support efficient staffing and productivity.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Skills
Supported store displays and product placement to strengthen visual appeal.
Assisted with sales planning and customer-focused selling approaches.
Monitored stock levels and helped maintain accurate inventory records.
Timeline
Fashion TA
Walmart
10.2022 - 09.2026Read More
Shift Manager
KFC
04.2022 - 10.2022Read More
Penn Fosters
Read More