Brandi Gurley
Spruce Pine
Summary
18+ years of customer service experience. Highly experienced with working in fast-paced environments, demanding time management, strong organizational and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Mountain Community Health Partnership
08.2023 - 02.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Patient access rep
Mission Health System
12.2009 - 08.2023
- Registering patients for both ED and Outpatient visits
- Obtaining demographic information, taking payments and providing switchboard coverage
- Complete daily deposits and serve as a mentor and trainer for new staff
CASHIER/SALES ASSOCIATE
Walmart
04.2009 - 12.2009
- Ran a register on the front end
- Balanced and maintained my cash till
- Worked as a sales associate in both the shoe department and jewelry department
- Kept area neat and accurate
Shift manager
Wilcohess
04.2008 - 02.2009
- Worked as a cashier and maintained an accurate cash till
- Ordered inventory for the store on a weekly basis
- Completed the daily deposit and delivered the deposit to the bank
- Trained new staff
Sales clerk/cashier
ETC Consignment Shop
04.2007 - 10.2008
- Worked as a cashier
- Provided customer service to the guests
- Straightened and organized the inventory in the store
CASHIER/SALES ASSOCIATE/CASH OFFICE CLERK
Walmart
03.2002 - 03.2007
- Worked as a cashier on the front end and multiple departments
- Provided customer service to the guests
- Straightened and organized the inventory in multiple departments
- Ordered live plant inventory for the garden center from multiple retailers
- Deposits for each cash till in the store, ordered money for the store, completed the daily store deposits multiple times a day, maintained a balanced money safe for the store and provided loans for the cashiers when needed
Education
High school -
Mountain heritage high school
01.2001
General Education - Pre Nursing Classes
mayland community college
01.2003
Skills
- Customer service
- Detail oriented
- Resourceful
- Multi-tasking
- Leadership
- Mentoring
- Training
- Staff scheduling
- Budget management
- Supply management
- Quality assurance
- Insurance claims
- Computer skills
- Typing
- General accounting
- Telephone reception
- Switchboard
Timeline
Billing Specialist
Mountain Community Health Partnership
08.2023 - 02.2025
Patient access rep
Mission Health System
12.2009 - 08.2023
CASHIER/SALES ASSOCIATE
Walmart
04.2009 - 12.2009
Shift manager
Wilcohess
04.2008 - 02.2009
Sales clerk/cashier
ETC Consignment Shop
04.2007 - 10.2008
CASHIER/SALES ASSOCIATE/CASH OFFICE CLERK
Walmart
03.2002 - 03.2007
General Education - Pre Nursing Classes
mayland community college
High school -
Mountain heritage high school
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