Brandi Foster
Wilmington
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Verizon. Proven ability to enhance operational efficiency through effective patient scheduling and critical thinking. Adept at multitasking and collaborating with teams to resolve issues, ensuring high levels of satisfaction and streamlined service delivery.
Overview
7
7
years of professional experience
Work History
Scheduler
Lower Cap Fear Hospice
Wilmington, NC
02.2023 - 07.2026
- Coordinated scheduling of patient appointments, ensuring optimal resource allocation.
- Communicated effectively with healthcare teams to streamline workflow and improve service delivery.
- Maintained accurate records in scheduling software, enhancing data integrity and accessibility.
- Adapted schedules based on patient needs and staff availability, improving operational efficiency.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Call Center Representative
SBA
Remote
01.2019 - 01.2021
- Coordinated scheduling of patient appointments, ensuring optimal resource allocation.
- Communicated effectively with healthcare teams to streamline workflow and improve service delivery.
- Maintained accurate records in scheduling software, enhancing data integrity and accessibility.
- Adapted schedules based on patient needs and staff availability, improving operational efficiency.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Customer Support Specialist
Verizon
Remote
04.2022 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided technical support for mobile devices and network services, ensuring customer satisfaction.
- Assisted in troubleshooting service issues using diagnostic tools and resources.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Receptionist
Urgent Care & More
Wilmington, NC
03.2021 - 07.2022
- Welcomed and checked in patients, ensuring smooth flow of visitors.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated patient follow-ups, enhancing overall service delivery.
- Maintained organized front desk area, facilitating a professional environment for patients and staff.
Education
Health Administration
Cape Fear Community College
Wilmington, NC09.2026
Skills
- Computer skills
- Data entry
- Strong work ethic
- Critical thinking
Attention
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Patient scheduling
- Insurance verification
Timeline
Scheduler
Lower Cap Fear Hospice
02.2023 - 07.2026
Customer Support Specialist
Verizon
04.2022 - 08.2024
Front Desk Receptionist
Urgent Care & More
03.2021 - 07.2022
Call Center Representative
SBA
01.2019 - 01.2021
Health Administration
Cape Fear Community College