BRANDI D. ALSTON
Henderson
Summary
To obtain an intermediate-level position with opportunities for growth and advancement that will allow the utilization of my clerical knowledge and skills in healthcare management.
Overview
17
17
years of professional experience
Work History
Generalist Financial Counseling
WakeMed Health and Hospitals
Raleigh
04.2025 - Current
- Email correspondence with internal staff and external clients such as Department of Health and Human Services and Disability Determination Services.
- Verify insurance eligibility and benefits
- Add insurance coverage and bill out for payment
- Manage, organize and complete Medicaid reports for application completion and reimbursement
- Manage and distribute fax workqueue.
- Assist in managing medical records for compliance with regulatory standards.
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
Staff Specialist
Duke Family Medicine Residency Program
04.2023 - 04.2025
- Plan, coordinate, and co-administer residency training opportunities and education conferences for resident interns
- Coordinate recruiting, onboarding, and orientation for the resident program
- Schedule and facilitate meetings for residency leadership
- Managed resident’s schedules via Qgenda and Amion for FM clinics, hospital rotations, and elective clinics
- Managed resident call outs and replacements for clinic
- Planned and coordinated resident conference travel and lodging
- Provide administrative support to the Residency Program and Assistant Program directors.
- Coordinate and facilitate virtual meetings, residency interviews, and recruitment events through Zoom.
- Track and report residency Graduate Medical Education requirements.
- Manage and update Program Letters of Agreement for residents to participate in clinic locations for training and education.
- Plan and coordinate lunch events and meetings for residents and staff.
Team Lead Financial Counseling
WakeMed
06.2021 - 04.2023
- Provides exceptional customer service to patients, peers, and staff
- Train and orient new employees on proper protocols and resources
- Manage staff schedules for time off requests, later or early arrivals, weekend rotation, shift schedules and changes
- Manage emails from workqueues, social workers, case managers, management and staff
- Manage emails for Medicaid County office staff
- Investigate inquiries and denials from DSS case managers, management, and staff
- Assist patients with applying for Medicaid using the proper protocols and resources
- Manage and update self-pay reporting for the rehab coordinator
- Manage and update reports for senior leadership
- Utilize multiple systems and programs daily such as EPIC and Microsoft Office to carry out job duties
- Adhere to proper processes and protocols related to HIPPA regulations and train.
Financial Account Representative
WakeMed
10.2018 - 06.2021
- Added patients’ Workers Compensation information for billing
- Add, verify and submit authorization for insurance billing
- Added patients’ Veterans Administration insurance and authorization
- Check in, check out, schedule patients’ outpatient rehab appointments.
- Manage schedules for adult and pediatric physical, occupational, speech and feeding therapists.
- Collaborated with healthcare providers to ensure accurate documentation of charges.
- Educated patients on financial assistance programs and payment plans available.
- Processed insurance claims and verified eligibility for services provided.
- Managed patient account inquiries and facilitated resolution of financial issues.
- Manage the outpatient clinic
Transplant Administrative Specialist
UNC Healthcare
10.2017 - 10.2018
- Answered incoming calls; paged and took messages accordingly
- Entered lab results
- Scheduled ancillary and post-kidney appointments via EPIC
- Emailed providers and patients via Microsoft Outlook and EPIC in-basket messaging
- Placed, entered, and followed up on lab orders and results.
- Managed the nurse coordinator’s schedule
Administrative Associate
UNC Healthcare
11.2015 - 10.2017
- Verified patients when arriving for scheduled appointments
- Accurately updated patient demographics and insurance information
- Advised and collected patients’ copays and balances
- Deescalated irate and confused patients in the clinic and on the phone
- Navigated the multiline phone system
Service Access Team Lead
Duke University Health Systems
07.2012 - 11.2015
- Reviewed and assigned work queues to ensure all scheduled phone agents were available to answer calls at their assigned times
- Assured the designated agents were completing requests in the central email box
- Reviewed email requests and fax queues for completion within the 48 hours guideline
- Assigned bump requests to schedulers via email
- Reviewed completed bump request for accuracy
- Reviewed provider schedules for accuracy with appointments being scheduled in the appropriate appointment slots
- Manage day-to-day operations for the Gastroenterology scheduling group
- Assist leadership with special projects and scheduling protocols
- Scheduled appointments and procedures via phone, email, and fax for Gastroenterology
Patient Service Representative
Duke University Health System
11.2010 - 07.2012
- Scheduled appointments via phone, email and fax for the Gastroenterology department
- Schedule procedures and lab appointment for Gastroenterology department
- Identified as an EPIC super user
- Provided outstanding customer service to patients, staff, providers and visitors in person and via phone
- Optimized patient and referral satisfaction by resourcefully scheduling appointments, managing resource schedules, front office management, and medical record management
- Point of service collections in a professional and timely manner
- Provided administrative support to clinical support for day-to-day operations
- Managed providers’ schedules for meetings
Appointment Coordinator
Duke University Health System
11.2008 - 11.2010
- Scheduled patient appointments for clinical staff via email, phone or fax
- Rescheduled appointments based on changes to providers schedule
- Trained new employees on policies and protocols for phone agents
Education
High School Diploma -
Southern Vance High School
Henderson, NCSkills
- EPIC charting
- Insurance verification
- Medicaid reporting
- HIPAA compliance
- Scheduling management
- Customer service
- Administrative support
- Schedule coordination
- Budgeting and finance
- Collaboration skills
- Time management
- Attention to detail
- Team training
- Problem solving
- Documentation skills
- Multitasking and organization
- Integrity and honesty
- Team player
References
Available Upon Request
References
References available upon request.
Timeline
Generalist Financial Counseling
WakeMed Health and Hospitals
04.2025 - Current
Staff Specialist
Duke Family Medicine Residency Program
04.2023 - 04.2025
Team Lead Financial Counseling
WakeMed
06.2021 - 04.2023
Financial Account Representative
WakeMed
10.2018 - 06.2021
Transplant Administrative Specialist
UNC Healthcare
10.2017 - 10.2018
Administrative Associate
UNC Healthcare
11.2015 - 10.2017
Service Access Team Lead
Duke University Health Systems
07.2012 - 11.2015
Patient Service Representative
Duke University Health System
11.2010 - 07.2012
Appointment Coordinator
Duke University Health System
11.2008 - 11.2010
High School Diploma -
Southern Vance High School
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