Brandi Barfield
Kenly
Summary
State employee with extensive experience in customer service and data entry. Demonstrated leadership in team management, ensuring adherence to DMV policies and procedures. Achieved high levels of customer satisfaction through effective communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Driver License Supervisor
NCDOT-DMV
Smithfield
04.2021 - Current
- Led team of driver license examiners to conduct tests and evaluations for applicants, ensuring accurate assessment and licensing decisions.
- Monitored compliance with policies, procedures, and regulations for license issuance, fostering a secure and fair licensing environment.
- Enhanced customer service standards and streamlined office operations, contributing to increased satisfaction during license processing.
Driver License Examiner
NCDOT-DMV
Smithfield
06.2013 - 04.2021
- Conducted road tests to assess vision and driving skills in various weather conditions.
- Evaluated applicants for classified driver licenses and commercial permits to determine eligibility.
- Entered applicant data and court-ordered information into mainframe database with high accuracy.
- Collected and processed fees for issuances daily, adhering to financial procedures.
Business Service Coordinator
NCDOT-DMV
Raleigh
11.2011 - 06.2013
- Ensured prompt issue resolution for driver license record analysis application functionalities.
- Facilitated application support, enhancing operational efficiency for DMV personnel and associated vendors.
- Provided technical support for automated driver license system, enabling DMV employees and vendors to resolve issues effectively.
- Updated DMV staff tables with division field personnel, ensuring continuous access to essential systems for users.
- Utilize written policies and procedures, federal guidelines, administrative office of court files, adjudication files and NC general statutes to perform daily tasks.
Processing Assistant IV
NCDOT-DMV
Raleigh
10.2005 - 11.2011
- Processed out-of-state renewal applications for civilian and military personnel, ensuring timely updates to their records.
- Handled duplicate driver license and identification card requests received via internet, reducing potential customer service issues.
- Collected fees and submitted to remote deposit system and fiscal department promptly.
- Conducted system testing for upgrades in internet and temporary license unit, facilitating a smoother transition during system changes.
- Performed data entry for returned driver licenses and contacted customers to resolve issues.
Education
Bachelor of Arts - Business Management
University of Mount Olive
Mount Olive, NC12-2021
High School Diploma -
North Johnston High School
Kenly, NC06-2001
Skills
- Regulatory compliance
- License evaluation
- Regulatory reporting
- Data entry accuracy
- Customer service satisfaction
- Team leadership
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Verbal and written communication
- Business management
Timeline
Driver License Supervisor
NCDOT-DMV
04.2021 - Current
Driver License Examiner
NCDOT-DMV
06.2013 - 04.2021
Business Service Coordinator
NCDOT-DMV
11.2011 - 06.2013
Processing Assistant IV
NCDOT-DMV
10.2005 - 11.2011
Bachelor of Arts - Business Management
University of Mount Olive
High School Diploma -
North Johnston High School