Branden Wean
Clemmons
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, adept in customer service management and problem-solving. Excelled in boosting sales revenue through strategic planning and fostering customer loyalty. Skilled in team leadership and training, ensuring high standards of store operations and employee performance. Achieved consistent sales targets, demonstrating exceptional multitasking and organizational abilities.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Big Lots
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Company Owner
Kernersville Professional Painting
02.2018 - 03.2024
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Implemented strategic plans to improve performance and increase client acquisition.
Operations Manager
Lowes Home Improvment
05.2021 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Sales Manager/Outside Sales Representative
Lowes Home Improvment
05.2018 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Science - Management
Western Governors University
Salt Lake City, UT06-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store operations
- Training and mentoring
- Store opening and closing
- Customer service management
- Friendly and positive
Timeline
Store Manager
Big Lots
09.2024 - Current
Operations Manager
Lowes Home Improvment
05.2021 - 10.2022
Sales Manager/Outside Sales Representative
Lowes Home Improvment
05.2018 - 07.2018
Company Owner
Kernersville Professional Painting
02.2018 - 03.2024
Bachelor of Science - Management
Western Governors University
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