Brady Ball
Raleigh
Summary
Dynamic Customer Service Representative with a proven track record at Integrity Self Storage, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and contributed to sales growth by effectively upselling services. Recognized for fostering team morale and improving user experience through attentive support and guidance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Integrity Self Storage
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
High School Diploma -
Hargrave Military Academy
Chatam, Va05-2025
Skills
- Customer service
- Conflict resolution
- Sales techniques
- Active listening
Certification
Certified Life Guard through Feb 2026
CPR Certified
Timeline
Customer Service Representative
Integrity Self Storage
05.2023 - Current
High School Diploma -
Hargrave Military Academy
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