Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Sechler

Landis

Summary

Dynamic customer service professional with extensive experience at Proactive Dealer Solutions, excelling in call logging and custom order management. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge. Recognized for fostering strong client relationships and delivering tailored solutions in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

Proactive Dealer Solutions
12.2020 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

TeleTech Holdings
08.2016 - 06.2020
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Associate

Advance Auto Parts
08.2016 - 04.2017
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Crew Member

McDonald's
08.2013 - 08.2016
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Shining Light Christian
Landis, NC
05-2011

Skills

  • Call logging
  • Custom order management
  • Billing coordination
  • Email correspondence
  • Time management
  • Email communication
  • Product knowledge
  • Quality assurance

Timeline

Customer Care Representative

Proactive Dealer Solutions
12.2020 - Current

Customer Service Representative

TeleTech Holdings
08.2016 - 06.2020

Sales Associate

Advance Auto Parts
08.2016 - 04.2017

Crew Member

McDonald's
08.2013 - 08.2016

High School Diploma -

Shining Light Christian

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Bradley Sechler