Bradley James Warfield
Cornelius
Summary
Experienced, passionate, and Enthusiastic consultant with a long track record of client satisfaction. This satisfaction is gain through exceptional interpersonal, problem solving and analytical skills. I excel at presenting complex information in easy-to-digest format, allowing clients to make informed decisions. I bring a positive attitude to any organization and strong organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Advice Support Group
Vanguard
Charlotte
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Client Relationship Consultant
TIAA Cref
01.2015 - 08.2024
- Provide client service and support to unassigned wealth clients
- Identify sales and asset retention opportunities for advisory teams
- Address client issues and manage client expectations by education of plan rules and certain regulations
- Conduct proactive client outreaches
Brokerage Operations Analyst
TIAA Cref
09.2013 - 01.2015
- Originated Various Brokerage and advisory accounts
- Provided support, counsel, and quantifiable direction to all internal clients on all brokerage and advisory accounts
- Processed various forms of cash management needs
Registered Client Service Associate
UBS Financial Services
02.2012 - 06.2013
- Provided executive level support and counsel to three financial advisors on diverse investment portfolio offerings
- Originated various brokerage accounts and initiate transfers form other firms and financial institutions
- Managed all customer inquiries and consultations excluding executing equity and mutual fund trades
- Advanced new business deals through evaluation and facilitation of all customer needs and issues
Senior Service Center Associate
LPL Financial
04.2007 - 02.2012
- Provided support, counsel, and quantifiable direction to independent financial advisors on brokerage, advisory, retirement and direct business accounts
- Managed escalated client issues and delivered action oriented results that positively influenced company’s bottom line
- Provided daily managerial support and counsel on operational issues, executing qualitative and quantitative forecast reports and business analysis studies
- Helped train new employees and strengthened customer service performance for entire service center division
Investment Specialist 1, Credit Services Representative, Operations Analyst, Research and Adjustment Rep II
Bank of America
07.2000 - 04.2007
- Originated brokerage accounts with key clients and influential customers and managed acat and non acat transfers
- Evaluated and helped restructure corporate customers credit loan accounts and cash management needs
- Strengthened investor relations account activity accountability through daily management and oversight
- Oversaw Security transactions and maximized research and business analytics to properly service all clients
- Customized sale of Banc of America Investment brokerage accounts based on customer individual investment needs
- Administered support, education, and direction to financial advisors and their assistants on all client matters
Education
Bachelor of Science - Business Administration
Appalachian State University
Boone, NCSkills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Issue Resolution
- Customer Relationship Management
- Client Engagement
- Project Leadership
- Subject Matter Expert
- Executive Support
- Outcome Accountability
- Teamwork and Collaboration
Certification
- Series 7 Certified, 2002
- Completion of Continuing Education program, 2004, 2007, 2010, 2013, 2016
- Series 63 Certified, 2002
- Series 66 Certified, 2015
- Life and Health Certified, 2015
References
Chris Rohrbach 919-210-2172
Gina Lowery 704-467-2523
Rudy Robertson 704-516-3164
Timeline
Advice Support Group
Vanguard
02.2025 - Current
Client Relationship Consultant
TIAA Cref
01.2015 - 08.2024
Brokerage Operations Analyst
TIAA Cref
09.2013 - 01.2015
Registered Client Service Associate
UBS Financial Services
02.2012 - 06.2013
Senior Service Center Associate
LPL Financial
04.2007 - 02.2012
Investment Specialist 1, Credit Services Representative, Operations Analyst, Research and Adjustment Rep II
Bank of America
07.2000 - 04.2007
Bachelor of Science - Business Administration
Appalachian State University