Bradley Norris
Cary
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Trainer
Exercise Coach
06.2023 - Current
- Contributed to the establishment of a new gym by assisting with its launch and conducting interviews for staffing.
- Conducted thorough initial consultations with new clients to assess current fitness levels and set appropriate goals together.
- Implemented innovative training methods, keeping clients engaged and motivated towards achieving their goals.
- Delivered high-quality customer service by addressing client concerns or questions promptly and professionally.
- Improved clients' overall health with personalized nutritional guidance and regular fitness assessments.
Exercise Coach
Lake Zurich/Buffalo Grove
06.2021 - 11.2022
- Trained a wide variety of clients aged between 20-90 years old
- Scheduled clients and prospects for future appointments
- Delivered hour long consultations to clients interested in personal training
- Reached out to prospects through text email, and phone calls to potentially get more clients
- Sell memberships as well as supplements to clients
- Completed training in half the expected time
- Took on administrator duties to expand my contributions
- Moved to North Carolina in November with family
- Took a couple of months to get settled and took courses for CNPR certification
Youth Activities Counselor
Disney Cruise Line
05.2019 - 12.2021
- Supervised and engaged with large volumes of children aged 3-17
- Provided an emotionally and physically safe environment for children
- Prepared and served food for the children at lunch and dinner times
- Checked in kids as well as communicated with guest all protocols and procedures to ensure safety
- Furloughed for several months due to Covid-19
Distance Learning Lead Supervisor
Lifetime Fitness
08.2020 - 04.2021
- Check kids in and out of distance learning camp
- Keep track of 10+ kids school schedules to ensure they were on their zoom calls before class started
- Help the kids with their homework and any school related questions
- Order kids hot lunches so it would arrive during their lunch period
Child Center Supervisor
Lifetime Fitness
01.2019 - 04.2021
- Check members in and out of the Center ensuring child safety at all times
- Build rapport and trust with parents and answer their questions in person and over the phone
- Manage other employees by providing daily room and cleaning assignments
- Responsible for completing daily paperwork including assignment completion checklists and daily infant log
- Care for children ages 0-13 keeping them safe and entertained while their parents use Lifetime’s facilities
- Clean the Child Center which includes sweeping, vacuuming, cleaning bathrooms, and cleaning toys
- Responsible for 10 out of 100 camp kids between 5 and 13 years old
- Lead activities including swimming, basketball, arts and crafts, and other sports that keep children safe and entertained over their summer break
- Teach guests how to use the rock wall safely as well as encouraging them to climb higher
- Set up and organize birthday party games and activities for groups of 7 to 20 kids
- Serve birthday party guests food and refreshments
Porter
Woodfield Lexus
09.2017 - 04.2018
- Provided superior customer service for customers getting their cars serviced
- Transported vehicles around Illinois as well as our dealership
- Drove customers to run errands while waiting for their cars to be serviced
Daycare Counselor
Hoffmann Estates Park District
10.2017 - 03.2018
- Provided before and after school day care support for 30+ kids in kindergarten through 6th grade
- Activities included helping kids with homework, coloring contests, and playing gym games such as dodgeball and tag
Education
B.A. - Liberal Arts, Coaching And Facility Management
Lewis University
Skills
- Fitness Consultations
- Exercise programming
- Customer service
- Membership sales
- Time management
- Problem-solving
- Team collaboration
- Multitasking and organization
Certification
- First Aid / CPR Certified
- CNPR No. 697662022
Timeline
Head Trainer
Exercise Coach
06.2023 - Current
Exercise Coach
Lake Zurich/Buffalo Grove
06.2021 - 11.2022
Distance Learning Lead Supervisor
Lifetime Fitness
08.2020 - 04.2021
Youth Activities Counselor
Disney Cruise Line
05.2019 - 12.2021
Child Center Supervisor
Lifetime Fitness
01.2019 - 04.2021
Daycare Counselor
Hoffmann Estates Park District
10.2017 - 03.2018
Porter
Woodfield Lexus
09.2017 - 04.2018
B.A. - Liberal Arts, Coaching And Facility Management
Lewis University
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