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Associate Principal Engineer

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Self Taught novice Network Administrator committed to maintaining technical skills and up-to-date industry knowledge. Currently a student with network administration knowledge, database management and server hosting. And possesses good skills in troubleshooting issues with deductive reasoning and past experience

Detail-oriented NOC Analyst with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 support knowledge.

Accomplished Tier 1 Support Technician at Truno Retail Technologies, adept in remote support and customer service, significantly boosted first call resolution rates. Skilled in network connectivity and problem resolution, I enhanced system performance and customer retention through effective diagnostics and follow-ups. Expert in employing escalation procedures and software updates to improve operational efficiency.

Detail-oriented CCNA-certified networking professional targeting Junior Network Engineer / Network Support roles. Solid expertise in routing and switching, including VLANs, trunking, inter-VLAN routing, and OSPF. Over 3 years of Tier 1 technical support experience in a hosting environment, providing effective DNS/domain support and cPanel operations.

Bracken Carpenter

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Tier 1 NOC Technician

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Associate of Applied Science - Information Technology/Cybersecurity

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Tier 1 NOC Technician

Associate of Applied Science - Information Technology/Cybersecurity

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