Bounleuang Khoumrasmy
Charlotte,NC
Summary
Detail-oriented financial services professional specializing in quality control, project management, and consumer lending. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Quality Assurance & Control Analyst
Sunlight Financial
08.2022 - 12.2024
- Mitigated risk for the company by performing quality adherence functions for numerous business lines within the organization.
- Regularly assessed and updated standing operating procedures to ensure compliance with regulatory requirements.
- Managed funding for entire organization to secure loans within service level agreements.
- Provided first stop resolution for initial case escalations that have noncompliant loans or complex financial situations that are outside the technical expertise of phone associates.
- Maintained daily monitoring and reporting of loan processing queue and completed 30 a week to ensure an efficient operational process and maintain customer service excellence.
Junior Underwriter
Beeline Loans, Inc.
09.2020 - 08.2022
- Reviewed 45 government loan applications a month for pre-qualification, suitability, and adherence to underwriting guidelines.
- Provided quality control on loan documents ensuring loans followed government guidelines and conditions.
- Performed fraud mitigation activities to ensure the validity of customer information.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Credit Risk Processor
Sunlight Financial
05.2018 - 08.2020
- Analyzed 30 applications and financial statements a week for prospective clients and confirmed client compliance with all federal and state regulations.
- Supplied technical partners with specifications to customize the online portal for new partners.
- Assisted finance and accounting teams with payment facilitation.
- Reviewed, retrieved, and analyzed conditions on all documents ensuring proper clearing and closing procedures were followed.
- Prepared reports and technical documentation of day-to-day production processes.
Junior Processor
Michigan Mutual
02.2015 - 12.2017
- Worked closely with the borrower, loan officer, and third-party vendors to ensure a smooth loan process and timely closing for all parties.
- Assisted processor with ordering, updating, and clearing title and credit documents.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed 40 loan files a month for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Associate of Applied Science - Medical Office Technology
Alamance Community College
Graham, NCSkills
- Time management abilities
- Attentive and observant
- Risk mitigation
- Operational efficiency
- Control testing
- Monitor quality control
- Teamwork and collaboration
Timeline
Quality Assurance & Control Analyst
Sunlight Financial
08.2022 - 12.2024
Junior Underwriter
Beeline Loans, Inc.
09.2020 - 08.2022
Credit Risk Processor
Sunlight Financial
05.2018 - 08.2020
Junior Processor
Michigan Mutual
02.2015 - 12.2017
Associate of Applied Science - Medical Office Technology
Alamance Community College
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