BONNIE PANDOLFI
Delco
Summary
Well-qualified Payroll/HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Payroll/HR Manager
East End Group
09.2023 - Current
- All aspects of payroll and HR for over 100 employees. Worked with two payroll companies- ADP and ARMHR. Handle all 401k, certified payroll, prevailing wage, all workers comp cases and 3 unions.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Office Manager
East End Group
09.2018 - 09.2023
- Managed all aspects of the office. HR, Admin, Payroll and scheduled field employees. I have grown with this company and have been asked to step into many roles. Was promoted twice and have pivoted to whatever need had to be met.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Terminal Manager
East End Bus Lines INC.
05.2016 - 06.2017
- Was a direct report to the owner of the company and managed a staff of 415 employees. Bus drivers, matrons, mechanics, dispatchers, and a safety team.
- Successfully dispatched on average, 250 routes daily for the William Floyd School District. Scheduled buses for DOT inspections and preventative maintenance. Maintained above a 98% DOT pass rate. Hired and terminated employees. Progressively disciplined and coached employees while working with Local 252. Approved payroll weekly. Worked closely with the district's transportation department on routing, individual school issues, and parent complaints. Kept costs down by cutting overtime, keeping to the companies approved yearly budget, and running routes the most efficiently way possible.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Assistant Manager
First Student Inc
09.2014 - 05.2016
- Was a direct report to the terminal manager and managed a staff of 375 employees. Bus drivers, matrons, mechanics, dispatchers, and a safety team.
- Successfully dispatched on average, 250 routes daily for the William Floyd School District and the Eastport South Manor School District. Scheduled buses for DOT inspections and preventative maintenance. Maintained above a 98% DOT pass rate. Hired and terminated employees.
- Progressively disciplined and coached employees while working with Local 252 and Local 1205. Approved payroll weekly. Worked closely with the district's transportation department on routing, individual school issues, and parent complaints. Kept costs down by cutting overtime, keeping to the companies approved yearly budget, and running routes the most efficiently way possible.
Customer Service/Transportation Manager
Peapod by Stop & Shop Supermarket
06.2010 - 11.2014
- Was a direct report to the district manager and managed a staff of 25 drivers, 75 retail employees, and a small night crew of 10 employees.
- Successfully dispatched drivers on grocery delivery routes both AM and PM 7 days a week. Ran shopping shifts for timely loading of trucks.
- Approved all payroll.
- Hired and terminated employees. Worked closely with Local 1500.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NYSkills
- Strong verbal and written communication
- Independent problem solver
- Skilled in Microsoft Word, Excel, and PowerPoint
- Strong focus on accuracy
- Proven leadership abilities
- Dedicated professional commitment
- Remote work proficiency
Timeline
Payroll/HR Manager
East End Group
09.2023 - Current
Office Manager
East End Group
09.2018 - 09.2023
Terminal Manager
East End Bus Lines INC.
05.2016 - 06.2017
Assistant Manager
First Student Inc
09.2014 - 05.2016
Customer Service/Transportation Manager
Peapod by Stop & Shop Supermarket
06.2010 - 11.2014
High School Diploma -
William Floyd High School
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