Bonnie Owens
Raeford
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Marriott
Charlotte, NC
02.2020 - 10.2022
- Greeted and assisted guests during check-in and check-out processes.
- Managed room bookings and reservations using hotel management software.
- Processed payments and maintained accurate financial records for daily transactions.
- Trained new front desk staff on procedures, customer service standards, and systems use.
Boat Rental Company Owner
Cajun Carolina Adventures
Charlotte, NC
03.2020 - 09.2022
- Developed and implemented business strategies to improve operational efficiency and customer satisfaction.
- Cultivated strong relationships with clients, enhancing customer loyalty and retention rates.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Retail Sales Consultant
AT&T
10.2010 - 09.2018
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
Bartender
Gaslight Lounge
07.2009 - 10.2010
- Managed bar operations and administration including scheduling, reports, inventory and customer service. Mixed ingredients to prepare cocktails and other drinks, collected payment and operated a cash register, served foo to customers seated at the bar, checked identification of customers to make sure they met age requirements for purchase of alcohol and tobacco products.
Server
Chili’s Bar and Grill
02.2007 - 07.2009
- Responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD05.2026
Community College - Hospitality Management
Fayetteville Technical Community College
Fayetteville, NC05.2018
High School -
Western Harnett High School
01.2004
Skills
- HR policies and procedures
- Training and mentoring
- Training development
- Customer relations
- Team building
- Microsoft Office Suite
Timeline
Boat Rental Company Owner
Cajun Carolina Adventures
03.2020 - 09.2022
Front Desk Agent
Marriott
02.2020 - 10.2022
Retail Sales Consultant
AT&T
10.2010 - 09.2018
Bartender
Gaslight Lounge
07.2009 - 10.2010
Server
Chili’s Bar and Grill
02.2007 - 07.2009
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Community College - Hospitality Management
Fayetteville Technical Community College
High School -
Western Harnett High School