Bonita Wilson
Mooresville
Summary
Well-adjusted and results oriented Banking Professional with over 17 years of successful experience. Top – performer with track record of consistently meeting and exceeding sales goals and customer expectations. Skilled at educating customers on banking products and recommending best options that meet their short-term and long-term needs. Team player with polished communication skills: verbal, written, interpersonal, presentations and rapport building.
Overview
37
37
years of professional experience
Work History
Office Manager
Race City Electric, LLC
01.2005 - Current
Relationship Manager
Bank Of America
09.2017 - 12.2017
Personal Banker
Capital Bank
05.2017 - 08.2017
Career Progression
Bank of America (Formally NCNB and NationsBank)
01.1989 - 01.2005
- Bank Teller 1989-1990. Mooresville NC and Cornelius NC
- Customer Service Center, Charlotte NC 1990 - 1994
- Personal Banking, Business Banking and Consumer Loan
- Research Analyst Consumer Loans
- Team Leader
- Selected Accomplishments: Supervised, set-up and trained a group of 15 to 25 customer service reps to handle and research the consumer loans customer service for the merger of C&S Sovern and NationsBank which formed Bank of America.
- Bank Officer - Customer Service Manager: 1994-2005
- Managed Bank Tellers and Personal Bankers, operations, customer service, regulatory compliance, internal policies and procedures, reviewed overdrafts.
- Supervised Hiring, training and staffing and coaching.
- Personal Banker generated new business, provided loan counseling.
Skills
- Customer Service
- Sales Management
- Customer Service Management
- Banking Products & Services
- Loan / Account Origination
- Branch Management
- Marketing Financial Services
- Regulatory Compliance
- Team Lead
- Staff Training & Development
- Relationship Building
- Teller Operation
- New Business Development
- Revenue Growth Generation
- Research and Analyst
Timeline
Relationship Manager
Bank Of America
09.2017 - 12.2017
Personal Banker
Capital Bank
05.2017 - 08.2017
Office Manager
Race City Electric, LLC
01.2005 - Current
Career Progression
Bank of America (Formally NCNB and NationsBank)
01.1989 - 01.2005
Community Involvement and Volunteer
- Mooresville Soup Kitchen
- Lake Norman Elementary, Room Mom, varies PTO projects, 2004, 2014
- Mount Mourne IB, Odyssey of the Mind coach
- Brawley Middle School, PTSO Board Treasurer, 2014, 2017
- Lake Norman wrestling Club, Treasurer, 2018, 2020
Professional Development
- CPCC Charlotte NC
- Computer programming and Business Management
- University of Alaska Anchorage AK
- Business Administration
- Bank of America (NCNB, NationsBank)
- Bank Officer, Loan Officer, Insurance License, Customer Service, Banking Regulation, Notary of Public