Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bonita Jones
Open To Work

Bonita Jones

Rocky Mount

Work Preference

Desired Job Title

Account RepresentativeFront Office LeadInternet/BDC ConsultantCustomer Service Representative/Loan ConsultantInbound Sales & Care Work at Home Rep

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Rocky Mount, NC
Open to relocation: No

Salary Range

$20/hr - $30/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k match

Summary

Results-oriented professional with a strong background in customer service and front office operations. Expertise in team leadership, appointment coordination, and client relationship management to enhance service delivery and operational efficiency. Skilled in cash control, collections, and loss prevention, with a focus on building rapport and achieving organizational goals.

Overview

16
16
years of professional experience

Work History

Account Representative

Century Finance
Rocky Mount
06.2024 - 02.2026
  • Managed and collected delinquent accounts (60+ days past due), negotiated payment arrangements to reduce outstanding balances and enhance portfolio performance.
  • Maintained professional communication with clients via phone and email to resolve account issues and ensure ongoing support.
  • Built and sustained strong customer relationships to enhance retention and encourage repeat business.
  • Prepared, filed, and coordinated legal documentation for past-due accounts, representing the company in court proceedings.
  • Review, process, and evaluate loan applications to ensure accuracy, compliance, and timely funding decisions. Conduct credit and employment verifications to support underwriting and risk assessment.

Front Office Lead

Down East Hearing Care
Rocky Mount
02.2024 - 06.2024
  • Led Front Office team to ensure delivery of professional and friendly patient care.
  • Manage incoming calls, appointment scheduling, and patient queries.
  • Greeted patients and visitors warmly, fostering a welcoming atmosphere.
  • Supported daily administrative operations in a fast-paced office environment.
  • Maintain the integrity and confidentiality of health records in accordance with HIPAA standards.

Internet/BDC Consultant

Don Bulluck Chevrolet
Rocky Mount
02.2021 - 02.2024
  • Delivered exceptional customer service by greeting clients and addressing their needs promptly.
  • Handled customer inquiries via phone and online, providing timely and effective support.
  • Cultivated strong relationships with customers, contributing to increased satisfaction.
  • Used dealership software to maintain communication with customers and track follow-up activities.
  • Efficiently managed appointment scheduling process.

Customer Service Representative/Loan Consultant

Time Financing Service
Rocky Mount
04.2015 - 02.2021
  • Delivered exceptional customer service to existing and prospective customers seeking consumer loans, enhancing customer satisfaction and loyalty.
  • Processed credit applications and pulled credit reports to assess customer eligibility for loans, facilitating informed lending decisions.
  • Build and develop relationships with consumers to generate new business as well as evaluate and service existing accounts to meet financial needs.
  • Conducted collections calls to remind delinquent customers of outstanding payments, helping to recover overdue accounts.
  • Operated daily cash drawers, processed bank deposits, and documented accounts.

Inbound Sales & Care Work at Home Rep

CenturyLink
Rocky Mount
01.2014 - 04.2015
  • Handled inbound calls from potential and existing customers, providing tailored assistance to meet individual needs.
  • Facilitated seamless delivery of CenturyLink products and services, enhancing customer satisfaction and retention.
  • Delivered effective solutions for customer billing concerns.
  • Conducted credit evaluations and set up new accounts in the billing system.

DS Collector II

Wells Fargo
Winterville
08.2012 - 01.2014
  • Serviced outbound and inbound collection calls for low-risk accounts, fostering clear communication to enhance customer understanding.
  • Addressed delinquencies through customer conversations, clarifying contractual terms and obligations to promote accountability.
  • Conducted comprehensive research on account payment history, collateral protection insurance, and misapplied payments.
  • Resolved customer inquiries and issues promptly, contributing to improved customer satisfaction.

Collection Specialist

RBC Bank
Rocky Mount
02.2010 - 08.2012
  • Provided collection counseling and loss mitigation alternatives, including repayment plans and modifications, while conducting skip traces to locate customers.
  • Resolved overdue mortgage and retail loans, improving recovery rates.
  • Demonstrated excellent communication abilities by engaging customers in conversations and efficiently identifying their needs and requirements.
  • Processed payments promptly to maintain high levels of customer satisfaction.

Education

Certificate - Phlebotomy

Wilson Community College
Wilson, NC
08-2012

Skills

  • Accounts Receivable Management
  • Business Development
  • Sales Support
  • CRM Systems
  • Customer relationship management
  • Data Analysis Skills
  • Risk Management
  • Financial Regulatory Compliance
  • Legal Compliance
  • Administrative Experience
  • Appointment Scheduling
  • Work from Home Experience
  • Communication
  • Rapport Building

Timeline

Account Representative

Century Finance
06.2024 - 02.2026

Front Office Lead

Down East Hearing Care
02.2024 - 06.2024

Internet/BDC Consultant

Don Bulluck Chevrolet
02.2021 - 02.2024

Customer Service Representative/Loan Consultant

Time Financing Service
04.2015 - 02.2021

Inbound Sales & Care Work at Home Rep

CenturyLink
01.2014 - 04.2015

DS Collector II

Wells Fargo
08.2012 - 01.2014

Collection Specialist

RBC Bank
02.2010 - 08.2012

Certificate - Phlebotomy

Wilson Community College

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Bonita Jones