Open To Work
Bobby Jordan
Kannapolis
Summary
Results-driven warranty specialist with over 15 years of experience in customer service and parts management. Expertise in analyzing data trends to identify process improvements and build relationships with vendors, enhancing operational efficiency and customer experience.
Overview
20
20
years of professional experience
Work History
Counter Sales/Warranty Specialist
Epting Distributors
02.2011 - 01.2026
- Managed warranty claims processing and documentation to ensure compliance with company policies.
- Collaborated with cross-functional teams to resolve customer inquiries and expedite claim resolutions.
- Analyzed warranty data trends to identify areas for process improvement and cost reduction.
- Developed and implemented training programs for new team members on warranty procedures and systems.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Parts Coordinator
Morris Jenkins
08.2005 - 02.2011
- Coordinated parts inventory management to enhance operational efficiency.
- Implemented tracking systems for accurate parts allocation and retrieval.
- Collaborated with vendors to ensure timely delivery of components.
- Streamlined order processing procedures, reducing turnaround times.
- Analyzed inventory trends to optimize stock levels and reduce waste.
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Adhered strictly to company''s safety protocols when handling hazardous materials or heavy equipment effectively mitigating risk factors.
- Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
- Implemented a barcode scanning system to improve accuracy in parts identification and inventory counts.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-1995
Skills
- Experienced forklift operation
- Sales support
- Product expertise
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Shipping and receiving
- Effective communication
- Relationship building
- Data entry
- Shipping procedures
- Quality control
- Order fulfillment
- Order processing
- Stock management
Languages
English
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$24/hr - $30/hrTimeline
Counter Sales/Warranty Specialist
Epting Distributors
02.2011 - 01.2026
Parts Coordinator
Morris Jenkins
08.2005 - 02.2011
High School Diploma -
East Mecklenburg High School