Kenneth Merritts
Wilmington
Summary
Dynamic Area Manager with a proven track record at Kure CBD & Vape, excelling in employee training and financial analysis. Successfully boosted team morale and revenues through innovative sales strategies and performance management. Adept at fostering a customer-centric environment while driving operational excellence and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Area Manager
Kure CBD & Vape
Wilmington
07.2022 - Current
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Identified and developed top talent to promote performance-oriented culture.
- Supervised employees, ensuring optimal productivity.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
Automotive Technician
Shannon's Auto Service
Wilmington
06.2017 - 04.2020
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Reviewed work orders and discussed with supervisors.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Communicated effectively with customers about repair progress and costs involved.
- Cross trained on front desk operations in the event of a staffing issue.
Sales Associate
Oreilly Auto Pats
Wilmington
07.2012 - 05.2017
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventories on a regular basis to track stock levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
- Upsold where applicable.
Education
Bachelor of Science - Criminology
University of North Carolina At Wilmington
Wilmington, NC05-2017
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2012
Skills
- Employee training
- Sales strategy
- Financial analysis
- Team leadership
- Customer service
- Performance management
- Detail-oriented
- Multi-tasking
References
References available upon request.
Timeline
Area Manager
Kure CBD & Vape
07.2022 - Current
Automotive Technician
Shannon's Auto Service
06.2017 - 04.2020
Sales Associate
Oreilly Auto Pats
07.2012 - 05.2017
Bachelor of Science - Criminology
University of North Carolina At Wilmington
High School Diploma -
Eugene Ashley High School
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