Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Staff
Rock Barn Country Club & Spa
07.2021 - Current
Point of contact at bag drop and outside member service.
Staged and maintained 110 golf cars.
Assisted guests with special requests, ensuring a comfortable and enjoyable stay.
Tee sheet management and outside starter on busy days.
Reported to pro staff on inventory levels of range balls, score cards, pencils, tees, towels, and cart cleaning supplies.
Played golf alongside members of the club.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trained new hires to maintain the appropriate standard and service level of the work environment.
Line Technician
Wilson Air Center
01.2025 - 04.2025
Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
Streamlined refueling processes for increased efficiency and reduced downtime between flights.
Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
Contributed to maintenance of clean and organized ramp area, promoting professional working environment.
Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
Line Service Technician
Race City Flight Operations
04.2024 - 01.2025
Fuel and add oil to assure all aircraft are ready for the appropriate flight block.
Report to FBO staff for any assistance they may need with guest service or information.
Opportunity to shadow both A&Ps and IAs performing maintenance & inspections daily.
Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
Intern
Columbine Country Club
05.2023 - 08.2023
Point of contact at bag drop and outside member service.
Attended members on the practice tee while controlling starting and finishing times on holes 1 & 9.
Managed day-to-day operations of the par 3 course.
Taught 5 groups of junior golfers weekly.
Walked with and helped junior play day groups at the par 3 and championship course weekly.
I worked as both a fore caddie and a carry caddie. I started as a beginner level B caddie and got promoted to an Honor level caddie by the end of the summer.
Outside Services Staff
Ole Still Golf Club/Player's Ridge Golf Club
07.2020 - 08.2021
Staged and maintained golf cars.
Point of contact service to members at bag drop.
Assisted professional staff, helped set up, and prepare for tournaments.
Education
1 Semester -
Methodist University
Fayetteville, NC
12.2023
2 Semesters - undefined
NC State University
Raleigh, NC
05.2023
High School Diploma - undefined
East Burke High School
Connelly Springs, NC
06.2022
Commercial Rating - Flight Training
Race City Flight Operations
Mooresville, NC
08-2025
Skills
Strong empathy
Exceptional communication
Guest relations
Complaint handling
Problem-solving skills
Time management
Listening skills
Training and mentoring
Team building
Certification
Commercial ASEL
Instrument Rating
FAA First Class Medical
Timeline
Line Technician
Wilson Air Center
01.2025 - 04.2025
Line Service Technician
Race City Flight Operations
04.2024 - 01.2025
Intern
Columbine Country Club
05.2023 - 08.2023
Guest Services Staff
Rock Barn Country Club & Spa
07.2021 - Current
Outside Services Staff
Ole Still Golf Club/Player's Ridge Golf Club
07.2020 - 08.2021
2 Semesters - undefined
NC State University
High School Diploma - undefined
East Burke High School
1 Semester -
Methodist University
Commercial Rating - Flight Training
Race City Flight Operations
FLIGHT EXPERIENCE
Race City Flight Operations, Mooresville, NC - Student