Blakely Swinson
Goldsboro
Summary
Hardworking and motivated professional with several years of experience and record of success in management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with customer service and organizational skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Manager
McCalls BBQ & Seafood Restaurant
Goldsboro
01.2021 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Achieved cost-savings by developing functional solutions to problems.
- Recruited and trained new employees to meet job requirements.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
- Recruited and hired qualified candidates to fill open positions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company.
Education
Business
Wayne Community College
Goldsboro, NC06-2028
High School Diploma -
Spring Creek High School
Goldsboro, NC06-2024
Skills
- Microsoft Excel
- Customer service
- Team collaboration
- Problem solving
- Employee training
- Conflict resolution
- Task delegation
Timeline
Manager
McCalls BBQ & Seafood Restaurant
01.2021 - Current
Business
Wayne Community College
High School Diploma -
Spring Creek High School