Blake Ashburn
Clemmons ,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Cross Hose & Fittings
08.2022 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted with hiring, training and mentoring new staff members.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed store organization, maintenance, and purchasing functions.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Filled in where needed. Whether it was on the counter, order entry, or warehouse operations.
- Made weekly deposits and balanced the cash drawer.
Customer Sales Specialist
Cross Hose and Fittings
12.2020 - 08.2022
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Strengthened client relationships through attentive communication, resulting in increased referrals and positive feedback.
- Managed high-pressure situations with diplomacy, ensuring optimal outcomes for both customers and the company.
- Boosted customer satisfaction by addressing and resolving inquiries in a timely and professional manner.
- Maintained consistency in delivering outstanding service even during peak hours or high-volume periods.
- Showcased excellent time management skills while juggling multiple tasks, prioritizing according to urgency.
- Provided exceptional customer service by actively listening to concerns and offering solutions that met their needs.
- Participated in ongoing training programs to expand industry knowledge and enhance selling skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
Counter Salesperson
Cross Hose & Fittings
07.2012 - 12.2020
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Fabricated Custom Hose assemblies to customer satisfaction.
- Performed various warehouse operations, including daily cycle counts, shipping and receiving, order picking, and inventory stocking.
Education
Associate of Arts - Fire Protection
Forsyth Technical Community College
Winston-Salem, NC05-2011
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Dependable and reliable
- Detail-oriented
- Store operations
- Safety mindset
- Customer relations
- Friendly and positive
Timeline
Retail Store Manager
Cross Hose & Fittings
08.2022 - Current
Customer Sales Specialist
Cross Hose and Fittings
12.2020 - 08.2022
Counter Salesperson
Cross Hose & Fittings
07.2012 - 12.2020
Associate of Arts - Fire Protection
Forsyth Technical Community College
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