Binta Jeng
Charlotte
Summary
Earned placement on the President’s List for outstanding academic performance and graduated Summa Cum Laude. Currently an MBA candidate maintaining a 3.9 GPA while balancing entrepreneurship and professional development. Founder of multiple service-based businesses, successfully building and operating scalable systems, processes, and customer-focused solutions. Proud member of the National Society of Leadership and Success (NSLS), demonstrating a commitment to leadership growth, integrity, and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder & Operations Lead
GlamourbyBijoux
11.2021 - Current
- Analyzed business operations and identified opportunities to improve service delivery, onboarding, and customer experience.
- Gathered operational requirements and translated them into standardized workflows and documented procedures.
- Developed and maintained SOPs for scheduling, service delivery, onboarding, and quality assurance to support scalability and consistency.
- Collaborated with partners and team members to validate processes, align expectations, and ensure accurate knowledge sharing.
- Supported change initiatives by documenting new procedures and training materials to enable smooth adoption of updated processes.
Founder & Operations Analyst
SNG Photo Booths
11.2025 - Current
- Conducted process analysis to document and optimize event execution, equipment setup, troubleshooting, and customer service workflows.
- Designed and maintained a centralized knowledge repository to support training, operational consistency, and cross-functional communication.
- Translated business needs into clear operational documentation, process flows, and onboarding resources.
- Coordinated implementation of updated workflows and supported team adoption through structured documentation and training support.
Certified Nursing Assistant
Five Star Nursing
09.2017 - 07.2019
- Supported daily operational workflows in a regulated healthcare environment, ensuring adherence to established procedures and quality standards.
Maintained accurate documentation and communicated effectively with multidisciplinary teams to support service delivery and continuity of care.
Demonstrated strong attention to detail, time management, and compliance with organizational policies and protocols.
Store Manager
Jandi's Natural Market
01.2015 - 07.2017
- Analyzed business operations and identified opportunities to improve service delivery, onboarding, and customer experience.
- Gathered operational requirements and translated them into standardized workflows and documented procedures.
- Developed and maintained SOPs for scheduling, service delivery, onboarding, and quality assurance to support scalability and consistency.
- Collaborated with partners and team members to validate processes, align expectations, and ensure accurate knowledge sharing.
- Supported change initiatives by documenting new procedures and training materials to enable smooth adoption of updated processes.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NHBachelor of Science - Business Administration And Accounting
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Business Analysis & Requirements Gathering
- Process Mapping & Workflow Design
- Stakeholder Engagement & Facilitation
- Operational & Process Improvement
- Documentation & Standard Operating Procedures (SOPs)
- Change Management Support
- Data-Informed Decision Making
- Project Coordination & Execution
- Continuous Improvement Methodologies
- Professional Communication & Client Support
Certification
• Data Analytics Core Concepts — AICPA & CIMA
• Data Analytics & Visualization Fundamentals — Institute of Management Accountants
• Project Management Fundamentals
• Business Process, Ethics, and Governance
• Advanced Business, Workplace, and Client Communication
• Microsoft Excel for Business & Accounting Analysis
Timeline
Founder & Operations Analyst
SNG Photo Booths
11.2025 - Current
Founder & Operations Lead
GlamourbyBijoux
11.2021 - Current
Certified Nursing Assistant
Five Star Nursing
09.2017 - 07.2019
Store Manager
Jandi's Natural Market
01.2015 - 07.2017
Master of Science - Marketing
Southern New Hampshire University
Bachelor of Science - Business Administration And Accounting
Southern New Hampshire University