Billy Walker
Charlotte
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Two Men And A Truck
12.2022 - 11.2024
- Accomplished a 15% increase in sales at the start of Q4
- Executed a successful transition between ownership groups
- Sustained an industry best 97% customer service satisfaction rating
Human Resource Director
Two Men And A Truck
05.2015 - 12.2022
- Successfully managed all HR phases to include hiring, onboarding, training and development and compensation and benefits
- Maintained a high retention rate by rostering an engaging work environment
- Effectively collaborated with marketing department to improve job seeker engagement
In Home Sales Consultant
Two Men And A Truck
04.2013 - 05.2015
- Consistently exceed monthly sales goals by providing the benefits of the products and services
- Achieved 75% sales conversion rate
Supervisor
Dicks Sporting Goods
01.2005 - 01.2014
- Drove sales by creating an exciting shopping experience for customers
- Achieved record growth within the footwear department across 2 locations
- Project management experience to include completion of 4 renovations across 3 locations
- Managed and developed staff to include interviewing, hiring, and training
Education
BIS - General Studies
UNC Pembroke
Pembroke, NCHuman Resource Certification -
Central Piedmont
Charlotte, NCSkills
- Financially literate
- Technology proficient
- Poised under pressure
- Organization
- Operations management
- Problem resolution
- Leadership and team building
Timeline
General Manager
Two Men And A Truck
12.2022 - 11.2024
Human Resource Director
Two Men And A Truck
05.2015 - 12.2022
In Home Sales Consultant
Two Men And A Truck
04.2013 - 05.2015
Supervisor
Dicks Sporting Goods
01.2005 - 01.2014
Human Resource Certification -
Central Piedmont
BIS - General Studies
UNC Pembroke
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