William Helman
Charlotte,NC
Summary
Having been in the optical industry for more than 30 years I come to you with a very well rounded work history that not only allows me to help my patients but my associates and providers as well. I've been selling and dispensing eye wear for nearly 20 years and with the nine plus years I spent on the lens manufacturing side I am able to help guide my patients to the best possible combination of lenses and frames based on their prescription needs.
Overview
36
36
years of professional experience
Work History
Optician
Charlotte Eye, Ear, Nose & Throat Associates
05.2017 - Current
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Lab Technician
University Eye Associates
05.2008 - 05.2017
- Responsible for the edging and mounting of all in house orders for all 3 locations. This includes full metal, plastic, rimless and drill mounted frames. An average of 15-20 jobs on any given day and upwards of 30-35 during busier seasons. Complete final inspection of all completed jobs that come through University location. A good portion of the day was also spent dispensing, adjusting/repairing frames and working with the doctors to help troubleshoot when necessary.
Optician/Lab Technician
Eye Care Carolinas
06.2006 - 11.2008
- Divided time between selling and dispensing eye wear and running the finishing lab. Worked with patients to help them choose the best frame and lenses for their needs. Responsible for all in house edging and final inspection.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Optician
All Ages Vision Care
11.2006 - 04.2008
- Educated patients on frame and lens needs as prescribed by the doctor. Inspected all completed eye wear and worked very closely with the patients when dispensing. Instructed patients (many who were first time wearers) on the proper care of eye wear.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Optician/Optical Manager
University Eye Associates
02.2001 - 06.2006
- Main responsibilities included edging, mounting, tinting, and inspecting all completed orders for main location as well as edging multiple jobs for 2 outside offices. Worked on floor with patients to help educate them on their needs and purchases. Dispensed and helped doctors with trouble shooting when required. Oversaw all frame purchases from vendors and worked directly with lab reps. Aided in the hiring and training of new opticians.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Tire Center/Cashier
Costco
06.1999 - 01.2001
- Educate and assist members with their purchases of tires, batteries, and oil changes. Performed tire and battery installations as well as oil changes and engine flushes. Rang up members transactions at registers and assisted them with various needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Associate
Walmart Vision Center
12.1998 - 04.1999
- Assisted and advised patients with their eye wear purchases. Responsible for quality control of completed jobs from all outside labs. Helped to prepare patients for exam by taking auto refractions for the doctor.
Lab Manager
Lenscrafters
04.1990 - 12.1998
- Responsible for managing the production and inspection of approximately 140-150 pairs of eye wear per week. Performed regular maintenance on all lab equipment. Interviewed, hired, and trained all new lab technicians. Developed and coached technicians to not only maximize their potential but reach and exceed store goals.
- Set and oversaw quality assurance guidelines for laboratory work.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Informed product advice
- Skilled in frame modifications
- Trouble shooting
- Merchandise layout optimization
Timeline
Optician
Charlotte Eye, Ear, Nose & Throat Associates
05.2017 - Current
Lab Technician
University Eye Associates
05.2008 - 05.2017
Optician
All Ages Vision Care
11.2006 - 04.2008
Optician/Lab Technician
Eye Care Carolinas
06.2006 - 11.2008
Optician/Optical Manager
University Eye Associates
02.2001 - 06.2006
Tire Center/Cashier
Costco
06.1999 - 01.2001
Sales Associate
Walmart Vision Center
12.1998 - 04.1999
Lab Manager
Lenscrafters
04.1990 - 12.1998