Bianca Saldivar
Raleigh,NC
Summary
Dedicated and empathetic recent graduate with a Bachelor's degree in Psychology and 1.5 years experience in the Mental Health field. Fluent in both English and Spanish, I specialize in bridging language gaps and fostering culturally sensitive environments. Experienced in coordinating appointments, maintaining detailed records, and facilitating communication among clients, staff, and healthcare providers. Excited to apply my education and language proficiency to enhance overall care quality and contribute to a dynamic mental health team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Victory Family Counseling
08.2022 - Current
- Proficiently handle all incoming calls, providing prompt and empathetic assistance to clients while maintaining a professional and supportive tone.
- Collaborate with the billing department to contact clients, ensuring seamless communication and resolution of any billing-related inquiries or concerns.
- Efficiently create new client profiles and manage client appointments, ensuring a smooth experience for both clients and staff.
- Successfully balances multiple responsibilities, demonstrating the ability to prioritize tasks effectively and meet deadlines in a fast-paced and dynamic work environment.
Administration Intern
Victory Family Counseling
05.2022 - 08.2022
- Provided crucial translation services for Spanish-speaking therapy clients, ensuring effective communication and understanding between clients and Mental Health professionals.
- Conducted light case management duties, offering support and coordination for client needs.
- Collaborated directly with agency CEO, providing personalized assistance and support in various administrative tasks.
- Participated in team meetings and contributed to discussions on improving services and streamlining processes. Typed meeting notes for monthly staff meetings.
Restaurant Team Member
Chick-fil-A
01.2021 - 03.2022
- Delivering service to customers by taking orders accurately, providing menu information, and ensuring a pleasant dining experience.
- Operating cash registers, handling cash transactions, processing payments accurately, and reconciling cash drawers at the end of shifts.
- Collaborating with team members to ensure efficient service, supporting coworkers during busy periods, and contributing to a positive work environment.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC05.2023
Associate of Arts - Psychology
Rowan Cabarrus Community College
Concord, NC05.2021
Skills
- Reliable and Professional
- Insurance Eligibility Verifications
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Spanish Fluency
Certification
- Mental Health First Aid, National Council for Mental Wellbeing- Issued Sep 2023 – Expires Sep 2026
Timeline
Office Assistant
Victory Family Counseling
08.2022 - Current
Administration Intern
Victory Family Counseling
05.2022 - 08.2022
Restaurant Team Member
Chick-fil-A
01.2021 - 03.2022
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Associate of Arts - Psychology
Rowan Cabarrus Community College
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