Bianca Mclendon
High Point
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
HEalthcare benefits advisor
United health group
09.2023 - Current
- Guiding clients and responding with healthcare benefits on first call resolution assistance
- Usage of multiple system navigation to ensure 100% assistance to the client needs
- Entry of client data and adhering to all HIPAA processes set forth legally
- Conduct healthcare claim processing and assisting with any claim issues the clients may address
- Assist customers on how to navigate for self-help on myuhc.com
- Contact providers on behalf of clients to assist in appointment scheduling for seamless assistance
Absence Cooridinator
Sedgwick
11.2022 - 09.2023
- Answer average of 100+ calls setting up leave of absence request, & checking claims status
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Documented customer interactions to reduce multiple callbacks when new customer service representatives interact with customers
Patient care coordinator
Sykes
12.2021 - 09.2022
- Promptly managed an average of 100+ Customers, Setting up new prescriptions, and refills per day with a 96% customer satisfaction rate
- Maintained successful HIPAA guidelines while inputting sensitive Insurance
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media
Teacher assistant
Guilford County Schools
02.2018 - 11.2021
- Partnered with teachers and specialists to implement developmentally suitable lessons tailored to 47 students
- Reinforced student learning of skills and materials through daily and weekly check-ins, informal assessments, and observations
- Communicated with parents 3-4 times per month to provide updates on student development through the school year
Education
Associates of Arts and Science -
Guilford Technical Community College
01.2021
Skills
- Typing 80 WPM
- Project management
- Microsoft Office
- Proficient in multi-screen navigation
- Problem Solving
- Adaptability
- Benefits analysis
- Teamwork and Collaboration
Timeline
HEalthcare benefits advisor
United health group
09.2023 - Current
Absence Cooridinator
Sedgwick
11.2022 - 09.2023
Patient care coordinator
Sykes
12.2021 - 09.2022
Teacher assistant
Guilford County Schools
02.2018 - 11.2021
Associates of Arts and Science -
Guilford Technical Community College
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