Bianca Marte
Charlotte
Summary
Proven multitasker and exceptional communicator, I excelled at Whisky Warehouse by enhancing service quality and fostering customer loyalty. Skilled in stress reduction and financial transactions, my ability to mentor and support teams alongside personalized customer service drove significant repeat business. Achieved through genuine hospitality and efficient problem-solving, I consistently meet and exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Whisky Warehouse
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Rusans
12.2020 - 05.2023
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Marshalls & HomeGoods
04.2018 - 12.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and offering personalized product recommendations to drive sales and customer satisfaction.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12-2024
Skills
- Exceptional communication
- Stress reduction techniques
- Documentation and record keeping
- Special needs support
- Emotional support
Timeline
Restaurant Server
Whisky Warehouse
05.2023 - Current
Server/Bartender
Rusans
12.2020 - 05.2023
Sales Associate
Marshalls & HomeGoods
04.2018 - 12.2020
Bachelor of Science - Psychology
University of North Carolina At Charlotte
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